Associate - Customer Service (Chat Process)

2 weeks ago


Kolkata, West Bengal, India Indian Tech Full time
Handling customer queries on Web Chat, E-mails

  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Good typing skill
  • Fluent in written and spoken English

Schedule:

  • Day shift
  • Night shift

Ability to commute/relocate:

  • Kolkata,

West Bengal:
Reliably commute or planning to relocate before starting work (preferred)

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:

  • English (required)
  • Hindi (required)

Speak with the employer
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