Customer Support Associate Voice-ecommerce Bpo

7 days ago


Kolkata, West Bengal, India 2COMs Full time

Role:
Customer Support Associate Voice

Any Undergraduate/Graduate fresher /experience in customer service can apply

  • As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that deepen customer engagement with our products and services.
  • Build meaningful relationship through consultative questioning to ensure added value for the customer.
  • Handling calls from customers requiring assistance on billing doubts and clarification.
  • Provide a tailored resolution on all calls applicable based on client needs.
  • Ensure highest level of customer service and satisfaction delivered on all calls (within / outside the support boundary)
  • The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
  • The associate needs to follow the support security policies & high Call quality requirements while handling customer queries.
  • Capable to find its own solutions in a Knowledge base adhering to company policies and procedures.
  • Adhere to schedules (break and attendance)
  • Goal Oriented.
  • Guide customers on issues based on provided guidelines.

Requirements:

-
Qualification: Any Under Graduate/ Graduate/ Post Graduate

Work Location:
Kolkata (Work from office)

Job Role

  • Voice
  • Inbound Calls/Chat Solving Customer queries

Shift:
Rotational Shift (24*7)

Week Off: 6 days working (1 day rotational week off)

Benefits:

  • Ctc: Upto 2.90 LPA + Incentive + Allowances
IJP promotion can apply, transport facility one side

Job Information:

Salary


***Work Experience

Experienced
***City

Kolkata
***State/Province

West Bengal
***Country

India
***Industry

BPO
***Zip/Postal Code

**411001

  • Kolkata, West Bengal, India 2coms Full time

    Job DescriptionLooking ForCustomer Support Voice processExperienced Candidatesin leading MNC@Kolkata Our Client is an American business services company specializing in Customer engagement and business performanceJob Title :Process Associate (Voice Process)Job Role :Voice Process.Attending calls & resolving customer queries over call.Shift : Rotational...


  • Kolkata, West Bengal, India 2coms Full time

    Job Description Looking For Customer Support Voice process Experienced Candidates in leading MNC @Kolkata Our Client is an American business services company specializing in Customer engagement and business performance. Job Title : Process Associate (Voice Process)Job Role : Voice Process.Attending calls & resolving customer queries over call. Shift :...


  • Kolkata, West Bengal, India timesjobs Full time

    Looking For Customer Support Voice process Experienced Candidates in leading MNC @Kolkata Our Client is an American business services company specializing in Customer engagement and business performance.Job Title: Process Associate (Voice Process)Job Role :Voice Process. Attending calls & resolving customer queries over call. Shift: Rotational Shift/...


  • Kolkata, West Bengal, India Sanctus Hr Services Full time

    Freshers & Experience for Ecommerce BPO Any Graduate / 12th pass Hiring for Domestic BPO ProcessVoice and Non VoiceFreshersCTC :15kExperienced : 18K6 days working Ring Required Candidate profile Walk in interview for Freshers & Experienced work from OFFICE ONLY Looking for immediate Joiners To schedule an interview ring Ct: Perks and benefits ESI + PF + and...


  • Kolkata, West Bengal, India Outpace Consulting Services Full time

    We Are Hiring For Leading ITES Company in Kolkata For a Customer Support Process. Immediate Joining OnlyJob Location: KolkataSal: 11000 Per Month Take Home, Domestic ProcessLanguage: Proficient in English (Read + Write + Speak )Job Description & Specifications:4 : The Process Is Domestic Voice6 : 6 Days Working7: Cabs Available in Night ShiftsPerks and...


  • Kolkata, West Bengal, India 2coms Full time

    Job Description Greetings,There is an Excellent opportunity For Exp candidates for Voice Process @Kolkata.Our Client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.Company Profile: MNC...


  • Kolkata, West Bengal, India 2coms Full time

    Job DescriptionTop MNC in Kolkata in hiring for customer support voice role for a leading UPI project, Salary upto 3.20 lpaOur client is a an American business services company specializing in customer engagement and business performanceJob Title:Process Associate (Voice Process).Must HaveGraduate Fresher/1year Exp in Tele Sales looking for tele calling/tele...


  • Kolkata, West Bengal, India 2coms Full time

    Job Description Top MNC in Kolkata in hiring for customer support voice role for a leading UPI project, Salary upto 3.20 lpa Our client is a an American business services company specializing in customer engagement and business performance.Job Title: Process Associate (Voice Process).Must Have - Graduate Fresher/1year Exp in Tele Sales looking for tele...


  • Kolkata, West Bengal, India 2COMs Full time

    Our Company operates as a business services provider firm. The Company provides business outsourcing and back office support solutions in banking, finance, telecom, healthcare, travel, hospitality, retail, consumer good, oil, gas, and technology sectors worldwide.Designation:Process ExecutiveJob Role E-Commerce customer support voice support Take calls over...


  • Kolkata, West Bengal, India Sanctus Hr Services Full time

    Freshers & Experience for Ecommerce BPO Any Graduate / 12th pass Hiring for Domestic BPO ProcessVoice and Non VoiceDomestic BPO Process CTC 14k to 18kInternational Process CTC 20k to 30k6 days working Ring Required Candidate profile Walk in interview for Freshers & Experienced work from OFFICE ONLY Looking for immediate Joiners To schedule an interview ring...


  • Kolkata, West Bengal, India Wrixty Services Full time

    KolkataShareHiring customer support for Fresher & experienced. Solving customer queries Handling inbound callsSalary - For Fresher For Experienced Shift timing - 24*76 Days workingImmediate joining Experience Years Salary 1 Lac 25 Thousand To 2 Lac 25 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service Qualification Higher Secondary, B.A, B.C.A,...


  • Kolkata, West Bengal, India 2coms Full time

    Looking For Fresher/Experienced Candidates in One of India's largest BPO Companies @Kolkata Our client is One of India's Largest BPO Company. Our Company operates as a business services provider firm. The Company provides business outsourcing and back office support solutions in banking, finance, telecom, healthcare, travel, hospitality, retail, consumer...


  • Kolkata, West Bengal, India 2coms Full time

    Looking For Fresher/Experienced Candidates in One of India's largest BPO Companies @Kolkata Our client is One of India's Largest BPO Company. Our Company operates as a business services provider firm. The Company provides business outsourcing and back office support solutions in banking, finance, telecom, healthcare, travel, hospitality, retail, consumer...


  • Kolkata, West Bengal, India 2coms Full time

    Greetings,We are hiring for Customer Support Our Client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.Job Title: Customer SupportWork from OfficeCandidates should haveminimum 6months...


  • Kolkata, West Bengal, India 2coms Full time

    Job DescriptionLooking For Fresher/Experienced Candidates in One of India's largest BPO Companies @Kolkata Our client is One of India's Largest BPO Company. Our Company operates as a business services provider firm. The Company provides business outsourcing and back office support solutions in banking, finance, telecom, healthcare, travel, hospitality,...


  • Kolkata, West Bengal, India 2coms Full time

    Greetings, We are hiring for Customer Support Our Client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services. Job Title : Customer Support Work from Office Candidates should...


  • Kolkata, West Bengal, India 2coms Full time

    Job DescriptionGreetings,There is an Excellent opportunity For Exp candidates for Voice Process @Kolkata.Our Client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.Company Profile:MNC...


  • Kolkata, West Bengal, India 2coms Full time

    Job Description Looking For Fresher/Experienced Candidates in One of India's largest BPO Companies @Kolkata Our client is One of India's Largest BPO Company. Our Company operates as a business services provider firm. The Company provides business outsourcing and back office support solutions in banking, finance, telecom, healthcare, travel, hospitality,...


  • Kolkata, West Bengal, India Sanctus Hr Services Full time

    BPO / Call Center Customer Support Openings in MNC BPO Walk in interview for Freshers and Experienced in BPO Hiring Customer Support Executive for BPO Process Good communication skills in English Work Located : Kolkata, Salk Lake Sector5 Kolkata : 16k to 18k Any graduate / 12th pass / Diploma Work location: Bangalore Ct:Hiring for Domestic and International...


  • Kolkata, West Bengal, India 2coms Full time

    Job DescriptionFluent in English, Looking for jobs Freshers/BPO Experienced in an Award - wining, Global Knowledge Process Outsourcing (KPO) Service provider @kolkata(Work From Office).Our clientis a leading global provider of Business and Knowledge Process Outsourcing services in the US health care domainJob Role :Customer Support Voice ProcessJob Location:...