Rbi Escalations

1 week ago


Mumbai, Maharashtra, India TransUnion Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Culture and Values

Our culture is welcoming, energetic, and innovative.

There's an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we're all working to achieve the same overall goal.

Our core values which we live by every day are integrity, People, Customer, and Innovation.

What is excitement and passion for us?


We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved.

This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Dynamics of the Role

  • Experience working in a continuous improvement
  • Comfortable working in fast paced environment.
  • High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.
  • Ability to work under pressure in a fast paced environment and deliver as per expectations in terms of timelines an quality
  • Selfstarter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
  • Strong communication, organizational, verbal & written skills.
  • Supports over vision and strategy of TransUnion CIBIL Operations in support of broader goals.
  • Excellent interpersonal (verbal and written) communication skills are required to support working with internal & external teams.
  • Ability to manage multiple priorities and assess & adjust quickly to changing priorities.
  • Requires leadership qualities to mentor junior members of the team.
  • Quick to learn on all processes.
  • Work together with other team members for cross training and being a backup to other team members if the situation demands.
  • Collaborating with crossfunctional teams in resolving complaints with defined timelines.

What You'll Bring:

Responsibility 1 (Complaint Analysis):

  • Reviews and analyzes customer data/Customer Complaints to discover the root cause of the problem
  • Identify, analyse and interpret trends or patterns from complaints and escalations
  • Evaluate and identify all possible defects and initiate corrective and preventive action plan
  • Examine and analyze the existing process and practices impacting the customer/business and to suggest appropriate process recommendations
  • Validate the execution of the corrective action plan and also to track for the desired results
  • Exposure to Root cause analysis tools and techniques, Failure mode effect Analysis,5 Whys
  • Uses clear and understandable communication to report on findings
  • Able to understand, relate and visualize the impact that could occur in various touch points while conducting RCA
  • Summarize and document the results of the RCA, maintain a repository of RCA's and publish reports at a desired frequency.
  • Derive Training Need Analysis for enhancing the floor performance

Responsibillity 2 (MIS):

  • Publish Weekly, Monthly, Quarterly, Adhoc Dashboard.
  • Ensure timely and accurate reporting of all the reports shared internally and with regulatory bodies.

Responsibillity 3 (Process Improvement):

  • Proactively identify opportunities and provide alternatives/solutions for process improvement
  • Introduce best practices to streamline the work flow and improve team productivity, meet processing expectations and ensure all timelines met by the team
  • Design processes and bring continuous improvements in existing processes.

Responsibillity 4 (Customer Satisfaction Survey):

  • Design & administer CSat Surveys
  • Monitor survey responses and ensure continuous
  • Introduce best practices to streamline the work flow and improve team productivity, meet processing expectations and ensure all timelines met by the team
  • Design processes and bring continuous improvements in existing processes.

Impact You'll Make:

  • Master's degree in Business Administration/ Operations or a related field.
  • Overall 10 years' experience in Complaints Management in BFSI sector with 45 years' experience in data analytics, RCA & MIS
  • Should have worked with the Grievance redressal team or Complaints management team in her/ his previous stints.
  • MS Power point for presenting the analysis, trends and insights is a must.
TransUnion Job Title

Specialist III, Consumer Operations support
  • Rbi Escalations

    1 week ago


    Mumbai, Maharashtra, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring: Experience working in a continuous improvement Comfortable working in fast paced environment. High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. Ability to work under pressure in a fast paced environment and deliver as per...

  • Manager Escalations

    1 week ago


    Mumbai, Maharashtra, India TransUnion CIBIL Full time

    Welcome to our Team:At TransUnion, we offer a dynamic and inclusive environment that fosters teamwork and creativity. We are always seeking new technologies to stay agile, allowing our team to develop current skills, acquire new ones, and unleash their full potential. Join us and collaborate with amazing individuals, drive innovative products, and leverage...


  • Mumbai, Maharashtra, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...

  • Network Engineer

    1 week ago


    Mumbai, Maharashtra, India Maneva Consulting Pvt. Ltd Full time

    Job Title: Network EngineerLocation: Mumbai / BKCExperience YearsJob Requirements:Monitor and manage RBI IT Infrastructure at RBI locations and central siteResolve escalated IT Infrastructure related problems in coordination with Central teamMonitor alerts from Network DevicesReceive alerts, identify faults, assign severity, identify local problem cause, and...

  • Network Engineer

    1 week ago


    Mumbai, Maharashtra, India Maneva Consulting Pvt. Ltd Full time

    Greetings From ManevaJob Description:Job Title: Network EngineerLocation: Mumbai / BKCExperience Years: Not specifiedJob Requirements:Typically oversee and manage RBI IT Infrastructure at RBI locations and central site.Solve escalated IT Infrastructure issues in collaboration with Central team.Monitor alerts from Network Devices.Receive alerts, detect...

  • Tl - Rbs vk23191

    1 week ago


    Mumbai, Maharashtra, India V-Konnect Associates Full time

    Reference Code: VK23191 Job Title:TL - RBS Category: Job Description: Role holder is responsible for timely submission of the onsite and offsite data / information requirements of Reserve Bank of India (RBI) and ensuring responses to the RBI Inspection report are collated in a timely manner. To enables efficient conduct of Onsite Inspection conducted by RBI...


  • Mumbai, Maharashtra, India Riverforest Connections Full time

    Position PurposeManaging the day to day operations of the Derivative deskResponsibilities:Direct Responsibilities To handle back office function for all products on Derivatives Section. Timely reporting processing of deals and to carry out error free settlements of transactions. Reporting of transactions to CCIL within specified time lines. To validate and...


  • Mumbai, Maharashtra, India Arin Consultancy Private Limited Full time

    The key areas of responsibilities are as follows: To attend to all complaints received through AMFI/SEBI/ other regulatory or enforcement entities and ensure their timely redressal. Coordination with transfer agent (RTA) and customer service team for the timely resolution of complaints. Handle regulatory letters, escalated cases of transmission, letters...


  • Mumbai, Maharashtra, India Flex-I Partners Full time

    Job Description Manager - Centralized Operations for a leading MNC Bank in Mumbai Key Responsibilities Responsible for central operations functions; including Accounts operations, Transaction services (e.g. payments, clearing, cash, etc) and Treasury Operations.Responsible for ensuring proper and timely response to Local Regulators and RBI Circulars,...


  • Mumbai, Maharashtra, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their...


  • Mumbai, Maharashtra, India PayU Full time

    About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...


  • Mumbai, Maharashtra, India timesjobs Full time

    Position: Manager - Centralized OperationsCompany: Leading MNC BankLocation: MumbaiKey ResponsibilitiesResponsible for central operations functions; including Accounts operations, Transaction services (e.g. payments, clearing, cash, etc) and Treasury Operations.Responsible for ensuring proper and timely response to Local Regulators and RBI Circulars, ensure...


  • Mumbai, Maharashtra, India timesjobs Full time

    Position: Manager - Centralized OperationsCompany: Leading MNC BankLocation: MumbaiKey ResponsibilitiesResponsible for central operations functions; including Accounts operations, Transaction services (e.g. payments, clearing, cash, etc) and Treasury Operations.Responsible for ensuring proper and timely response to Local Regulators and RBI Circulars, ensure...


  • Mumbai, Maharashtra, India Riverforest Connections Private Limited Full time

    Position Purpose The Head of the Regulatory Desk in Compliance supports the Territory Chief Compliance Officer on ensuring local regulatory requirements are met, including Partnership with Business & Compliance Domain Heads : Partner and collaborating closely with the Compliance Domain Heads to provide SME support on regulatory topics related to the...


  • Mumbai, Maharashtra, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring: Experience working in a continuous improvement Comfortable working in fast paced environment. High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. Ability to work under pressure in a fast paced environment and deliver as per...


  • Mumbai, Maharashtra, India Riverforest Connections Private Limited Full time

    PositionPurpose The Head of theRegulatory Desk in Compliance supports the Territory ChiefCompliance Officer on ensuring local regulatory requirements aremet including Partnershipwith Business & Compliance DomainHeads : Partner and collaboratingclosely with the Compliance Domain Heads to provide SME support onregulatory topics related to the respective...


  • Mumbai, Maharashtra, India DBS Bank Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...


  • Mumbai, Maharashtra, India Standard Chartered Bank Full time

    Role Responsibilities Addressing pre-transaction or non-transaction related FEMA related queries from clients and intermediaries Guiding clients on regulatory guidelines prior to submission of any actual payment request RBI queries pertaining to special approval / adhoc cases - Guide clients on what needs to be incorporated in the customer letter,...

  • Ccil Support

    1 week ago


    Mumbai, Maharashtra, India NR Consulting - India Full time

    NP: 0-15 days**Job Description: - **** Onsite support for issueresolution on all working days and as per emergency requirement beyond working days and holidays. Remote support Telephonic / Network Preventive Maintenance and System Health Checks D.R. Drill assistance Upgrade / Version Management Reinstallation / Relocation of Systems and Applications License...


  • Mumbai, Maharashtra, India Standard Chartered Bank Full time

    Role Responsibilities Business Strategy Assist Relationship Managers in addressing FEMA queries raised by clients and conduct regular sessions for the RM team and clients on latest developments in the FEMA landscape. Ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy. To ensure compliance...