Current jobs related to Dvp - Regional Nodal Officer - Mumbai, Maharashtra - TransUnion

  • Sr Manager Channel Sales

    2 months ago

    Mumbai, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Generate sales opportunities for the Johnson Controls HVAC / IAQ Product range of in the assigned region & across segments such as Commercial / Hospitality / Health Care & convert them into prospect.Achieve the allotted AOP / Sales Target assigned for the region.Provide accurate forecast for the month, quarter & year.Manage & forecast the Sales...

  • Manager Sales HVAC

    2 months ago

    Mumbai, Maharashtra, Maharashtra, India Johnson Controls International Full time

    JOB DescriptionGenerate sales opportunities for the Johnson Controls HVAC / IAQ Product range of in the assigned region & across segments such as Commercial / Hospitality / Health Care & convert them into prospect.Achieve the allotted AOP / Sales Target assigned for the region.Provide accurate forecast for the month, quarter & year.Manage & forecast the...

  • Sr Manager Channel Sales HVAC

    3 weeks ago

    Mumbai, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Product Line for Channel sales - Valves/VAV/IAQ/FCU/BMSGenerate sales opportunities for the Johnson Controls HVAC / IAQ Product range of in the assigned region & across segments such as Commercial / Hospitality / Health Care & convert them into prospect.Achieve the allotted AOP / Sales Target assigned for the region.Provide accurate forecast for the month,...

  • Nodal Officer-ho

    4 months ago

    Mumbai, India Kotak Mahindra Full time

    Leading the Service Assurance Centre for Consumer Bank across Retail Liabilities, Retail Assets and Credit Cards through a multifunctional team of Desk Leads and Officers As the Nodal Officer for Consumer Bank, leading the last frontier of the service recovery for issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office and...

  • Nodal Escalation Officer

    4 months ago

    Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Nodal Escalation Officer **Function/ Department**: Grievance Redressal **Job Purpose**: Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. **Roles & Responsibilities**: TAT adherence for providing resolution. Take quick decision for redressed of...

  • Nodal Escalation Officer

    5 months ago

    Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Nodal Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. TAT adherence for providing...

  • Gm - Regulatory Affairs & Nodal

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 18261- Location: Mumbai, IN- Function: Other- About: **Role** Circle Head - Regulatory Affairs & Nodal **Function / Department** Regulatory Affairs & Nodal **Location** Mumbai **Band** M3 **Job Purpose** Very high level of relationship management in the circles to mitigate any business risk. Act as Interface between Circle Cross...

  • Avp /dvp

    4 months ago

    Mumbai, India Talent Leads HR Solutions Full time

    Opening: 1 Nos. - Job ID: 41369 - Employment Type: Full Time - Reference: TLH-9346 - Work Experience: 15.0 Year(s) To 22.0 Year(s) - CTC Salary: 55.00 LPA TO 65.00 LPA - Function: ITES / BPO / KPO / Customer Service / Operations - Industry: Banking/Financial Services - Qualification: Any - Any Graduation; CA - CA; MBA/MMS/MPM/PGDM - Finance - Location: -...

  • Team Supervisor

    4 months ago

    Mumbai, India Kotak Mahindra Full time

    **Lead - Nodal Office (Consumer Assets) - Job ID- Department- Retail Liabilities - HO & SUPPORT- Location- Mumbai- Number of Positions- 1- Reporting Relationship- Desk Lead- Grade- M5 Chief Manager- Leading the Nodal Desk for Consumer Bank across Retail Liabilities, Retail Assets and credit card through a dedicated team of Senior Officers - As a Supervisor,...

  • Sr Product Manager

    2 weeks ago

    Mumbai, India Riverforest Connections Private Limited Full time

    Job PurposeIdentify new opportunities/segments to drive theDistrict Program, Single Nodal Agency, Central Nodal Agencyin close coordination with Channel and other Sourcing Channels/Teams. Ensure wallet gain through enabler programs like HNW program, encash opportunities emanating from District level authorities of existing and new customers. Government funds...

  • Sr Product Manager

    3 days ago

    mumbai, India Riverforest Connections Private Limited Full time

    Job Purpose Identify new opportunities/segments to drive the District Program, Single Nodal Agency, Central Nodal Agency in close coordination with Channel and other Sourcing Channels/Teams. Ensure wallet gain through enabler programs like HNW program, encash opportunities emanating from District level authorities of existing and new customers. Government...

  • Sr Product Manager

    2 weeks ago

    mumbai, India Riverforest Connections Private Limited Full time

    Job Purpose Identify new opportunities/segments to drive the District Program, Single Nodal Agency, Central Nodal Agency  in close coordination with Channel and other Sourcing Channels/Teams. Ensure wallet gain through enabler programs like HNW program, encash opportunities emanating from District level authorities of existing and new...

  • AVP/DVP Compliance

    2 weeks ago

    mumbai, India Michael Page Full time

    Opportunity to work with a leading NBFC Opportunity to work directly with senior management About Our Client Our client is a leading NBFC with brand presence in over 100 global markets and employing over 15000 people Job Description * Serve as the primary point of contact for retail business compliance* To review retail products/ new...

  • AVP/DVP Compliance

    3 days ago

    mumbai, India Michael Page Full time

    Opportunity to work with a leading NBFC Opportunity to work directly with senior management About Our Client Our client is a leading NBFC with brand presence in over 100 global markets and employing over 15000 people Job Description * Serve as the primary point of contact for retail business compliance * To review retail products/ new...

  • Grievance Redressal Officer-ho

    4 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    Grade: M3/M4 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service...

  • Grievance Redressal Officer-ho

    4 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    Grade: M2/M3/M4/M5 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of...

  • Dvp - Service Quality

    3 months ago

    Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Experience working in a continuous improvement - Comfortable working in fast paced environment. - High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. - Ability to work under pressure in a fast paced environment and...

  • Regional Collection Officer

    3 months ago

    Mumbai, India Chromachemie Laboratories pvt,Ltd Full time

    **Job Title: Regional Collection Officer** **Qualification: Graduation (Pref Commerce)** **Location: Mumbai** **Experience: 2 Yrs in Field** **Job Description/ Responsibilities**: - Reasonable knowledge of accounts - Working knowledge of MS Excel - 100% work will be on field & should be willing to travel - Working area will be Gujarat - Responsible to...

  • Team Member

    4 months ago

    Mumbai, India Kotak Mahindra Full time

    Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service recovery for...

  • Regional Accounts Officer- Navi Mumbai

    3 months ago

    Mumbai, Maharashtra, India MNR Solutions Private Limited Full time

    **Hiring for Regional Account Officer.** **Location-** Sea Wood Navi Mumbai **Salary-** Up to 5 LPA **Experience-** Minimum 2 Years in Accounts **Qualification-** Graduation. **Key Responsibilities**: - Managing fees and Accounting Operations processes. - Fee recovery, Scholarship approval processes & Refund process in ERP. - Cash, Cheques, Card swipe...

  • Ethics and Compliance Officer, India

    3 months ago

    Mumbai, Maharashtra, India Abbott Laboratories Full time

    **Ethics & Compliance Officer (ECO), India, Office of Ethics & Compliance, Mumbai, India** Company Overview - **At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world - in nutrition, diagnostics, medical devices and branded...

  • Regional Head

    18 hours ago

    Mumbai, India Technique Control Facility Management Pvt Ltd Full time

    Company DescriptionTCFM is a rapidly growing Facility Management organization in India offering Integrated Facility Management services nationwide. With a workforce of over 13500 professionals and operations in 11 states we focus on delivering topquality services in various sectors including Commercial Residential Industrial Hospitality and Healthcare. Our...

  • Regional Head

    20 hours ago

    Mumbai, India Technique Control Facility Management Pvt Ltd Full time

    CompanyDescriptionTCFM is a rapidlygrowing Facility Management organization in India offeringIntegrated Facility Management services nationwide. With aworkforce of over 13500 professionals and operations in 11 stateswe focus on delivering topquality services in various sectorsincluding Commercial Residential Industrial Hospitality andHealthcare. Our...

Dvp - Regional Nodal Officer

3 months ago

Mumbai, Maharashtra, India TransUnion Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

Roles & Responsibilities

Responsibility 1 (Complaint Resolution):

  • Responsible for handling and end to end resolution of complaints received on Escalations Channels like RBI, Management, Nodal Officer, Online Grievance Portal etc
  • Comprehend, analyze and action complaints received under various escalation channels as per defined process, timelines and quality
  • Monitor the escalation process in the organization based on the criteria specified by the organization; suggest ways of improving the existing process to increase consumer satisfaction
  • Ensure compliance with established rules to assure that best solutions are executed inclusive of delivery challenges
  • Ensure continuous review and analysis of processes and procedures to identify and implement operational efficiency and consumer satisfaction.
  • Guide the BPO segment of Transunion CIBIL involved in responding to escalations; ensure minimum TAT for customer escalations and complaint closures
  • Interact and engage with Regional RBI CEPCs & Office of Banking Ombudsman
  • Followup with members and internal teams for timely resolution
  • Timely response on escalation clarification processes and ensure FTR
  • Work together with other team members for cross training and being a backup to other team members.
  • Collaborating with cross functional team in resolving complaints within defined timelines
  • Ensure maintenance & management of records under escalation process.

Responsibility 2 (Process Improvement):

  • Proactively identify opportunities and provide alternatives/solutions for process improvement
  • Introduce best practices to streamline the work flow and improve team productivity, meet processing expectations and ensure all timelines met by the team
  • Design processes and bring continuous improvements in existing processes.

Responsibility 3 (Team Management):

  • Manage day to day team and insourced operations, give regular feedbacks in case of deviations
  • Track highly escalated cases, inflow and pendency on daily basis
  • Review of all consumer responses received on Escalation Channels
  • Drive team & insourced operations performance
  • TAT, Quality & Productivity
  • Ensure continuous improvement in all performance parameters
  • TAT, Quality & Productivity
  • Ensure TATs & quality targets are met by the team
  • Ensure high quality response and complete resolution
  • Guide the team for exceptional scenarios and ensure smooth functioning of all processes within escalations and grievance operations

Impact You'll Make:

Experience and Skills

  • Master's degree in Business Administration/ Operations or a related field.
  • Overall 1215 years' experience in Complaints Management in BFSI sector with 78 years' experience in managing a team handling Regulatory & Management Escalations and currently holding Nodal Officer position in an Bank or NBFC
  • Should have worked in the Grievance redressal team or Complaints management team in her/ his previous stints.
  • Proven experience of meeting aggressive TATs with high quality resolution
  • Team handling experience is must

Essential Competencies

Ability to build trusting relationships:

- across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.

Driving innovation - A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.

Business Acumen - Spends time to ensure understanding of the business and aligns accordingly.

Change agent - **Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.

Execution champion - Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

TransUnion Job Title

Manager II, Consumer Operations Support