ServiceNow Business Analyst

7 days ago


Bengaluru, Karnataka, India ERM Placement Services Private Limited Full time
ServiceNow Business Analyst - Customer Service Management (CSM)Responsibilities:

Collaborate with stakeholders to gather and analyze business requirements related to Customer Service Management processes.
Serve as a liaison between business users and technical teams, ensuring a clear understanding of requirements and effective communication.
Conduct workshops, interviews, and surveys to identify and document business processes and user stories.
Design and configure ServiceNow solutions, with a specific focus on the Customer Service Management module.
Work closely with developers, administrators, and other team members to implement and customize ServiceNow functionalities.
Create detailed documentation, including process flows, requirements specifications, and user stories.
Perform system testing, user acceptance testing (UAT), and ensure successful deployment of ServiceNow solutions.
Provide ongoing support and troubleshooting for ServiceNow applications, addressing user issues and optimizing system performance.
Stay informed about ServiceNow platform updates, best practices, and industry trends to contribute to continuous improvement.

Collaborate with stakeholders to gather and analyze business requirements related to Customer Service Management processes.
Serve as a liaison between business users and technical teams, ensuring a clear understanding of requirements and effective communication.
Conduct workshops, interviews, and surveys to identify and document business processes and user stories.
Design and configure ServiceNow solutions, with a specific focus on the Customer Service Management module.
Work closely with developers, administrators, and other team members to implement and customize ServiceNow functionalities.
Create detailed documentation, including process flows, requirements specifications, and user stories.
Perform system testing, user acceptance testing (UAT), and ensure successful deployment of ServiceNow solutions.
Provide ongoing support and troubleshooting for ServiceNow applications, addressing user issues and optimizing system performance.
Stay informed about ServiceNow platform updates, best practices, and industry trends to contribute to continuous improvement

Must have skill:ServiceNow BA with CSM

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