ServiceNow Business Analyst
1 week ago
DELIVERABLES:
The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements.
This will comprise of capturing business requirements in the form of stories, working with the scrum master and the development team to oversee build of the stories, as well as testing configured functionalities end to end as soon as these have been developed.
Main dutiesWork closely with Clients to understand and translate their business and technical requirementsOrganise and own workshops, capturing the output in the form workflows, minutes, actions, decisions, issues and risksProvide creative solutions to resolve business problems via agreed Client requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent) and cultural challenges (people)Create use cases and document requirements as Stories for the Client to ratify and the Development Team to configure/buildAssist in the documentation of integration requirements between systems for configuration by development teamsOrganise and own the scrum process (e.g., stand-ups, burndowns & story pointing)Build and own development sprints, technical development stories and any technical build documentation needed as part of a customer engagementSupport the technical delivery of transformation projects based on the ServiceNow platformReview development outputs, e.g., forms and workflowDrive the testing of process & own the defect logSupport for UAT with project team membersManage and oversee workstream risks, issues and client reporting, supporting Delivery LeadProvide guidance to junior resources and assist in growing and strengthening the practice capability.
KEY SKILLS & EXPERIENCE:
Must HaveStrong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customisationMaintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product linesInterpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team membersStrong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflictsAn aptitude for problem solvingSkilled in conducting / leading workshops of minimum of 10 peopleCan communicate both verbally and in written form clearly and informatively and listenExpert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervisionDecompose high-level information into detailsAbility to articulate technical IT changes in clear and simple manner to business stakeholders.
Ability to define problems, collect data, establish facts in a structured way for detailed analysisAbility to analyse large amounts of complex information in order to reach valid and justifiable conclusionsExperience of working in an Agile methodology and applying Agile practices where applicableUnderstanding of the 'end to end' view of how business processes are supported by tools and applications.
Practical experience of documenting process maps using Visio or other tooling.Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint and Visio)Should HaveFundamental understanding of the implications of applications architecture and other technical considerations.
ITIL V3 or V4 Foundation certificationBusiness Analysis centric qualifications e.g., BCS or IIBAServiceNow Certified System AdministratorScrum or Agile certificationDeveloper or Architect experience-
ServiceNow Business Analyst
1 week ago
Bengaluru, Karnataka, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full timeDescription:Mission Statement:Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new "stand alone" global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs.As a ServiceNow Business Analyst your role will be to work...
-
ServiceNow Business Analyst
1 week ago
Bengaluru, Karnataka, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full timeDescription : Mission Statement: Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new "stand alone" global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs. As a ServiceNow Business Analyst your role will...
-
ServiceNow Business Analyst
1 week ago
Bengaluru, Karnataka, India ERM Placement Services Private Limited Full timeServiceNow Business Analyst - Customer Service Management (CSM)Responsibilities: Collaborate with stakeholders to gather and analyze business requirements related to Customer Service Management processes. Serve as a liaison between business users and technical teams, ensuring a clear understanding of requirements and effective communication. Conduct...
-
ServiceNow Senior Business Analyst"
1 week ago
Bengaluru, Karnataka, India ZoomInfo Full time"ServiceNow Senior Business Analyst" Job Title: "ServiceNow Senior Business Analyst" Location: Bangalore, India Key Responsibilities: A liaison between the business and the platform team Work closely with business stakeholders to gather, document and analyze business requirements for ServiceNow solutions. Conduct daily scrums, updating stories daily...
-
ServiceNow Business Analyst
1 week ago
Bengaluru, Karnataka, India Brillio Full timeROLE OBJECTIVE & DELIVERABLES: The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the...
-
Sr Business Operations Analyst
1 week ago
Bengaluru, Karnataka, India ServiceNow Full timePosition: Support Operations Manager at ServiceNowWhat you will be doing in this role:Play a crucial role in establishing and executing strategic and operational initiatives Lead programs focused on supporting Operations initiatives for the Support Delivery organization, driving problem resolution, strategic direction changes, operational efficiency...
-
ServiceNow – Lead BA
1 week ago
Bengaluru, Karnataka, India Orange Business Full timeContextOrange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and territories,...
-
ServiceNow – Lead BA
1 week ago
Bengaluru, Karnataka, India Orange Business Full timeContext Orange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and...
-
Business Analyst ServiceNow
1 week ago
Bengaluru, Karnataka, India Intuitive Surgical Full timeJob DescriptionAs a Business Analyst, you will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. You will be a part of the design on the project and will assist in directing the ServiceNow implementation and certifying the solution design of...
-
Business Analyst ServiceNow
4 weeks ago
Bengaluru, Karnataka, India Intuitive Surgical Full timeJob DescriptionAs a Business Analyst, you will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. You will be a part of the design on the project and will assist in directing the ServiceNow implementation and certifying the solution design of...
-
ServiceNow Senior Business Analyst
1 week ago
Bengaluru, Karnataka, India Unisys Full timeWhat success looks like in this role: The ServiceNow Catalog/Business analyst role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and Unisys portfolio standards. Role performs client requirements analysis of approved client...
-
Sales Operations Analyst
1 month ago
Bengaluru, Karnataka, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Sales Operations Analyst
3 weeks ago
Bengaluru, Karnataka, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Sales Operations Analyst
1 week ago
Bengaluru, Karnataka, India ServiceNow Full timeJob DescriptionWhat you get to do in this role:Aligned to global Sales reps / Sales ops regions and territories, the Sales Operations Specialist will support the sales process and research customer account data to provide important intelligence to the sales force · Gather and review current customer licensing, products and usage data to support data...
-
Sales Operations Analyst
1 week ago
Bengaluru, Karnataka, India ServiceNow Full timeJob DescriptionWhat you get to do in this role : Aligned to global Sales reps / Sales ops regions and territories, the Sales Operations Specialist will support the sales process and research customer account data to provide important intelligence to the sales force · Gather and review current customer licensing, products and usage data to support data...
-
Sales Operations Analyst
1 week ago
Bengaluru, Karnataka, India ServiceNow Full timeJob DescriptionWhat you get to do in this role :Aligned to global Sales reps / Sales ops regions and territories, the Sales Operations Specialist will support the sales process and research customer account data to provide important intelligence to the sales force· Gather and review current customer licensing, products and usage data to support data...
-
Business Analyst ServiceNow
1 week ago
Bengaluru, Karnataka, India Intuitive Surgical Full timeCompany DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...
-
Business Analyst ServiceNow
1 week ago
Bengaluru, Karnataka, India Intuitive Full timeCompany Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...
-
Business Operations Manager
4 weeks ago
Bengaluru, Karnataka, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Business Operations Manager
1 week ago
Bengaluru, Karnataka, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...