Japanese Technical Support Engineer

1 week ago


Pune, Maharashtra, India HCLSoftware Full time
Detail

JD :
Japanese Technical Support Engineer

Brief Description of Job Duties:
Software product support
engineer provides support to customer for a given suite of
products.
The role is to work as Support engineer to handle issues
from worldwide customers for
Notes/Domino/Same Time/Smart Cloud Notes support.

Responsibilities include:

  • Working with other support teams to help in
investigating and reproducing customer issues
and providing resolution

  • Work in Russia shift time.
  • Problem analysis, troubleshooting and
resolution

  • Development of tools for troubleshooting as
needed

  • Working with other teams like sales/tech
sales/services as needed

  • Ensure that quality of support provided to
customer exceed all metrics including
customer satisfaction

Skills Required:

  • Candidate is expected to have strong Japanese
written & communication skills

  • Candidates should have strong customer
management skills and/or an aptitude to work
calmly with customers under immense
pressure

  • Ability to put 'customer first' in any situation
  • Working knowledge of OS - Win/ Unix/ Linux is
required

  • Should be willing to work in shifts during
weekdays/weekends

  • Long term commitment to Pune location is a
must

  • Should have strong desire to seek long term
career in Customer Support field

  • Candidate is expected to have strong English
communication skills

Skills Desirable:

  • Network/OS Admin skills.
  • Knowledge of Other Messaging Systems like
MS Exchange/Sendmail

  • Knowledge of
Notes/Domino/Same Time/Smart Cloud Notes

administration.

Qualification/Experience Required:

  • Must have a Graduate/BE/B.
Tech or
equivalent

  • 2 to 10 years of experience is required


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