Japanese Technical Support Engineer
1 week ago
JD :
Japanese Technical Support Engineer
Brief Description of Job Duties:
Software product support
engineer provides support to customer for a given suite of
products.
The role is to work as Support engineer to handle issues
from worldwide customers for
Notes/Domino/Same Time/Smart Cloud Notes support.
Responsibilities include:
- Working with other support teams to help in
and providing resolution
- Work in Russia shift time.
- Problem analysis, troubleshooting and
- Development of tools for troubleshooting as
- Working with other teams like sales/tech
- Ensure that quality of support provided to
customer satisfaction
Skills Required:
- Candidate is expected to have strong Japanese
- Candidates should have strong customer
calmly with customers under immense
pressure
- Ability to put 'customer first' in any situation
- Working knowledge of OS - Win/ Unix/ Linux is
- Should be willing to work in shifts during
- Long term commitment to Pune location is a
- Should have strong desire to seek long term
- Candidate is expected to have strong English
Skills Desirable:
- Network/OS Admin skills.
- Knowledge of Other Messaging Systems like
- Knowledge of
administration.
Qualification/Experience Required:
- Must have a Graduate/BE/B.
equivalent
- 2 to 10 years of experience is required
-
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