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Reservation Manager

3 months ago

Kolkata, West Bengal, India AccorHotel Full time
Job Description:
  • Manages and coordinates all aspects of the group inventory management process PMS. Ensures accuracy and timeliness in inputting new, revised, and canceled convention room blocks in PMS.
  • Completes daily review of group pick-up report to monitor cut-off dates and availability. Conducts inventory controls to release rooms, extend cut-offs, and adjust availability as per sales contracts or revenue management decisions. Maintains communication with sales and revenue teams for consistency.
  • Attends revenue management, pick-up, pre-convention, and other relevant meetings as necessary.
  • Handles service recovery for guest complaints related to reservations, providing feedback and support to guests and other departments.
  • Assists fellow hotel team members with queries on revenue management in a courteous manner.
  • Provides training on reservations procedures when required.
  • Ensures accuracy and consistency of room statistics, operational reports, and related documents.
  • Participates in property and staff meetings as requested by the Revenue Manager.
  • Ensures adherence to property sales strategies and maintenance of revenue management systems.
  • Contributes to the development of the revenue plan.
  • Maintains a clean work area and hotel environment.
  • Keeps open communication with revenue management and front office teams.
  • Steps in as a reservations sales agent when necessary.
  • Assists in forecasting occupancy levels.
  • Performs other tasks assigned by the manager.
  • Regularly updates selling scripts for user-friendliness and maximizing benefits.
  • Demonstrates a positive impact, taking personal responsibility to resolve issues.
  • Shows motivation and commitment, approaching tasks with enthusiasm and embracing opportunities for growth.