Operations and Customer Success Associate

1 week ago


Mumbai, Maharashtra, India Mentoria Full time
Company Description

Mentoria is a career discovery platform that enables students and early working professionals to discover themselves and their ideal career paths.

We mentor individuals until they step into a career they're immensely passionate about.

Mentoria has created a unique and holistic career discovery platform that leverages Psychometric Assessment, Counselling by trained counsellors, a large eco-system that guides / mentors the user for lifetime including connects with the industry professionals.

( We've partnered with 180+ corporates like ITC, Britannia, ONGC, Glenmark, L&T, Grasim, Aditya Birla, Axis Bank and more who have sponsored career guidance and counselling for their employees' children as an employee engagement and wellness activity. We're creating a wave of parenting wellness in every corporate in India.

Read:
SaaS parenting wellness platform for corporates to transform employee engagement within organisations.

Company website:
Description

  • Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.
  • Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.
  • Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.
  • Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.
  • Taking feedback from customers - through call and video. Getting customer reviews and testimonials.
  • Creating dashboards and reports for our corporate partners
  • Doing briefing calls with new customers to enable them to understand TMS.
  • Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.
  • Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team.
Experience Required : 6 months - 1.5 years
Compensation : - 4 LPA + Incentives

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