Senior Director

1 week ago

Noida, Uttar Pradesh, India YD Talent Solutions Full time

AboutClient:

Ourclient brings together Pharmacovigilance expertise third partysystem knowledge and Deep technology to develop welldefinedsolutions which address challenges across Medical AffairsRegulatory and Safety functions. Our client solutions free upresponsible personnel within Pharma companies to execute theirstated responsibilities while staying true to the laws of the landand ultimately achieving a balance between compliance and managingbusiness risks. Their solutions are agile flexible and scalabledeveloped using advanced technologies that enable them to servelarge and small organizations both in developed and emergingmarkets.

Ourclient is committed to bringing focus to things that really matterfor advancing patient outcomes. Their solutions are agile flexibleand scalable developed using advanced technologies that enable usto serve large and small organizations both in developed andemergingmarkets.


PositionOverview:

  • Position:Senior Director Hosting and ManagedServices
  • Location:Onsite NoidaIndia
  • Experience:15years

JobDescription:

TheSenior Director of Hosting and Managed Services in thePharmacovigilance domain will be responsible for overseeing thestrategic direction development and management of the hosting andmanaged services portfolio within the pharmacovigilance domain.This role requires a deep understanding of pharmacovigilanceprocesses and regulations as well as extensive experience inmanaging hosting and managed services for pharmaceutical and lifesciencescompanies.



Requirements

KeyResponsibilities:

  1. HostingServicesManagement:
  • Overseehosting operations to ensure high availability performance andsecurity.
  • Developscalable and efficient hosting strategies optimizing resources andcosts.
  • Ensureintegration and consistent delivery of hosting services with ITinfrastructure.
  1. ManagedServicesOversight:
  • Managethe managed services portfolio adhering to client SLAs.
  • Maintainoperational procedures for managed environments includingmaintenance upgrades and incident management.
  • UpholdIT service management best practices aligning with industrystandards andcompliance.
  1. PostProductionSupport:
  • Leadthe postproduction support team ensuring effective issueresolution.
  • Establishcontinuous monitoring and optimization processes for postdeploymentenvironments.
  • Collaboratewith development and operations for timely fixes updates andenhancements.
  1. ApplicationSupportServices:
  • Implementand oversee comprehensive application support strategiespostproduction ensuring applications operational efficiency andreliability.
  • Coordinatethe resolution of applicationrelated issues facilitating root causeanalysis and longtermsolutions.
  • Workclosely with application development teams to ensure seamlesstransition from development to production and supportphases.
  1. ClientInteraction and RelationshipManagement:
  • Actas the primary contact for clients regarding hosting managed andpostproduction application supportservices.
  • Buildstrong client relationships ensuring satisfaction and opencommunication for feedback and serviceenhancements.
  • Conductregular service performance reviews with clients discussingstrategic planning andinitiatives.
  1. TeamLeadership andDevelopment:
  • Lead and mentorthe hosting postproduction and application support teams promotinga collaborative and resultsdrivenculture.
  • Setclear goals and KPIs providing regular performance feedback andsupport.
  • Encourageteam development to stay updated with industry trends andtechnologies.
  1. StrategicPlanning and BudgetManagement:
  • Participatein IT strategic planning aligning hosting and managed services withbusinessgoals.
  • Managebudgets effectively ensuring resources allocation aligns withfinancial and operationalobjectives.


Qualifications:

  1. Bachelorsdegree in a relevant field such as computer science life sciencesor business administration. Advanced degreepreferred.
  2. Minimumof 15 years of experience with a focus on hosting and managedservices.
  3. Proventrack record of success in developing and growing hosting andmanaged services businesses within the pharmaceutical and lifesciencesindustries.
  4. Strongleadership skills with the ability to inspire and motivate teams toachieve high levels ofperformance.
  5. Excellentcommunication and interpersonal skills with the ability to buildstrong relationships with internal and externalstakeholders.
  6. Deepunderstanding of pharmacovigilance processes and regulationsincluding knowledge of FDA and EMArequirements.
  7. Experienceworking in a global environment with the ability to collaborateeffectively with colleagues and customers from diverse culturalbackgrounds.

LocationandBenefits:

Thisposition is based in Noida India. The company offers competitivecompensation and benefits packages including health insuranceretirement savings plans and opportunities for professionaldevelopment andadvancement.

Ifyou have the qualifications and experience required for thisposition we invite you to apply and join our dynamicteam.



Managed Services, Hosting Services, Post Production, ApplicationSupport, Client Relations

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