Engagement Manager

1 week ago


Delhi, Delhi, India Thirdera Full time

Thirdera is seeking a ServiceNow Engagement Manager who is experienced working with ServiceNow customers and has proven success estimating and managing scope, schedule and cost for complex ITIL and ServiceNow projects.

The candidate will be fluent with current project management methods (agile, waterfall, etc.) and have the ability to leverage their key experience to align with client requirements and the environment.

What is Thirdera?

Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitisation and automation.

Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work.

Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential.

We are ushering in the next era of transformation, digitisation, automation, and partner expectation, all with and at the speed of NOW.

Responsibilities
Act as ServiceNow leader and consultant to communicate Thirdera's unique approach to fulfilling requirements
Provide a single point of contact for customer projects, demonstrating exceptional communication and ensuring the highest level of customer satisfaction
Coordinate, manage and ensure completion of all project tasks
Lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered
Establish customer requirements, prepare deliverables, and lead teams to successful delivery in terms of scope, budget, client satisfaction and achievement
Provide day-to-day support in a highly cross-functional organization. Be a "go-to" authority for the functional team on deployments and projects

Contribute to the growth of our company by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvements.

Drive continuous improvement of user experience, implementation methodology, and service offerings based on client experiences
Travel to customer sites as needed
Qualifications
5-7 years of previous experience in an Engagement Manager / Project Manager role
Project estimation experience
Ability to communicate to both technical and non-technical stakeholders
Proven project history maintaining high customer satisfaction in complex environments
Working knowledge of ServiceNow and ITIL
Proficient with MS Office and other productivity and project management solutions
Strong history of problem-solving
What's in it for me?
Opportunity to join the fastest growing pureplay ServiceNow Partner globally
Work with some of leading brands
Amazing career opportunities as we continue to grow and open in new regions
Flexible working arrangements
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