Engagement Manager

1 week ago


Delhi, Delhi, India MoEngage Inc. Full time

About MoEngage

MoEngage is a cutting-edge customer engagement platform designed for marketers and product owners who prioritize customer satisfaction. We specialize in delivering personalized communication at a large scale through various channels like mobile push, email, in-app messaging, web push, on-site messages, and SMS. Our AI-driven solutions help brands analyze customer behavior, enabling them to engage consumers effectively at every stage of their journey.

Working with renowned global brands and enterprises in 35 countries such as Deutsche Telekom, Samsung, Vodafone, and McAfee, as well as internet-first brands like Flipkart, Ola, and OYO, MoEngage is at the forefront of orchestrating cross-channel campaigns. We send an impressive 50 billion messages to millions of consumers every month, ensuring optimal engagement.

Our ultimate goal is to establish MoEngage as the most trusted customer engagement platform in the mobile-centric world. We prioritize customer care just as much as you do, reflected in our top ratings for service and support in various industry reports and rankings.

Position: Enterprise Customer Success Manager

Responsibilities

  • Manage a team of Enterprise Customer Success Managers and oversee their development
  • Lead Enterprise Customer onboarding and lifecycle management
  • Provide expertise in CRM and mobile marketing automation to customers
  • Cultivate relationships with key client stakeholders at the CXO level
  • Identify opportunities for upselling and cross-selling from existing accounts
  • Proactively address and mitigate risks in customer accounts
  • Collaborate with the sales team to drive sales initiatives
  • Work with the product team to communicate customer needs and contribute to product design
  • Initiate and manage customer success improvement projects
  • Participate in conferences, events, and webinars
  • Design an exceptional and memorable customer experience

Qualifications

  • Inspirational leader capable of guiding a team to achieve KPIs and deliver outstanding customer experiences
  • Skilled in identifying process enhancements and operational efficiencies within a growing team
  • Proficiency in marketing automation, CRM, and mobile engagement technologies
  • Creative problem-solving skills with the ability to see the big picture for the business
  • Minimum of 5 years of experience in Customer Success or Account Management
  • Proven track record in enhancing customer engagement and retention
  • Willingness to travel up to 30% of the time

Perks

  • Opportunity to work at scale and challenge yourself
  • Collaborate with a talented team that has a deep understanding of the Mobile First approach
  • Contribute to an award-winning product and cutting-edge technology
  • Access to top-notch tech tools and software, including Gainsight
  • Benefit from our learning program - Xcelerator to boost your skills
  • Join a team of exceptional CSM Leaders and the most engaging colleagues

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