Associate, Real Time Management

2 weeks ago


Gurgaon, Haryana, India Concentrix Full time
Description

Concentrix is a tech-savvy global business services firm that specializes in customer engagement and enhancing business outcomes. We collaborate with forward-thinking executives worldwide to future-proof their operations, outshine the competition, and exceed customer expectations.

Key Responsibilities:

  • Responsible for compiling daily, weekly, and monthly client/internal reports
  • Creating weekly performance/KPI reports and maintaining performance dashboards
  • Producing ad-hoc reports and analysis for management needs
  • Assisting in automating reports through macro design
  • Handling daily exception requests and updating schedules
  • Cross-training with Scheduling Analyst
  • Optimizing breaks on scheduled days
  • Scheduling ADHOC intra-day training sessions and updating schedules
  • Participating in centralized and/or site management meetings as necessary
  • Compiling monthly performance data for Operations incentives
  • Maintaining and updating trackers for ongoing programs and projects
  • Utilizing tools/technology to enhance organizational efficiency
  • Identifying data anomalies proactively
  • Resolving escalated issues and requests from account management
  • Preparing performance data for Operations and Client RnRs

Desired Skills:

  • Team player with a drive to learn and succeed
  • Advanced proficiency in MS Excel
  • Ability to automate reports (preferred)
  • Capacity to handle high-pressure situations
  • Keen eye for spotting, correcting, and highlighting errors
  • Capability to streamline complex operations into standardized processes
  • Willingness to work in a dynamic 24/7 shift setting
  • Data analytical skills
  • Basic Excel skills
  • Foundational knowledge of workforce management
  • Excellent problem-solving and reasoning abilities

Education: Graduation

Disclaimer:

'Neither Concentrix nor any authorized 3rd party involved in our recruitment process will ever request candidates for recruitment or processing fees in exchange for offer letters from Concentrix. Offer letters and recruitment correspondence from Concentrix are issued on Concentrix letterhead with authentic signatures.'

Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 5, 6, 17 Fl

Language Requirements:

Time Type: Full time



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