Technical Services Engineer, Migrations
1 week ago
About the team
MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organizations of every size and flavor.
Migration Factory is a strategic initiative and a business imperative for our company. This is an opportunity to help shape how we define, review, and execute MongoDB migrations to Atlas. You will have the opportunity to work with the largest and the most strategic customers who run some of the most technically complex self-managed MongoDB environments and start them off right on the right path in their journey to Atlas.
We are looking to speak to candidates who are based in São Paulo for our hybrid working model.
Cool things you'll do
In this cross functional role as a Technical Services Team Engineer, you will work with the largest and the most demanding customers to drive successful end to end migrations of their self-managed MongoDB databases to Atlas Enhance your technical troubleshooting expertise and experience as a TSE (Technical Services Engineer) by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure architecture Work with Professional Services CEs (Consulting Engineers) to perform comprehensive full-stack (workloads→DB → Infra) assessments and provide expert advice to PS and customers on the best ways to migrate MongoDB workloads to Atlas Opportunity to shape the roadmap of migration methodologies, tooling, and the core database by providing product feedbackWhat you need
Patience, empathy, and a genuine desire to help others Excellent communication skills, both written and verbal The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments 5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred 5+ years on Cloud or on-prem infrastructure administration experience 3+ years or more of the following technical domains (ideally with some experience in the rest) Experience with Database Performance tuning and benchmarking Experience with configuring and using common Cloud providers (AWS, GCP, Azure) Experience with networking concepts, including firewalls and load balancers Experience with coding languages such as shell scripting, Python, Powershell etcNice to have
Experience with database and workload migrations from on-prem to the Cloud Experience managing large-scale databases (RDBMS or NoSQL or both) Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, JavascriptSuccess Measures
In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics and migrations. Also, you will be encouraged to handle technical escalations independently-
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