Associate Customer Service Rep

1 week ago


Chennai, Tamil Nadu, India Revvity Full time
Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials

  • Responsible for handling Toll Free services
  • Support customers with product information, TAT, and other related communication
  • Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines
  • Analyze the pre analytical information for understand the customer trends, preanalytical errors etc.
  • Manage recruiting, training and performance management of customers service executives
  • Coordinate and support the customer service team for annual merit increase process, setting up goals to align with organization goals through WD and various methods.
  • Evaluate customer support system and prepare action plans to improve the customer service department
  • Implement Quality Management System for Customer Care department
  • Ensure all customer service activities support and strengthen the strategic objectives of overall organization
  • Responsible for ensuring 24/7 customer call management
  • Inventory management to customers
  • Shipment to US by coordinating & following up from receive to report.


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    Apply for Customer Care Collections Senior Rep, Career Progress Consultants in Chennai for 0 - 1 Year of Experience on


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