Senior Executive Client Servicing
1 week ago
Focus:
Digital, Print and Broadcast
Client Servicing Executives have responsibility for ensuring the smooth running of projects, ensuring the highest quality of deliverables within agreed time and costs.
As part of the role, the Client Servicing Executive has to ensure clear lines of communication and managing client expectations appropriately through all stages of delivery.
What You Will Do:
- Identify and deal with problems as they arise, escalating and involving Senior Management where appropriate.
- Communicate effectively within internal and external clients to deliver objectives.
- Manage the effective and efficient delivery of client deliverables.
- Create projects in Manage Plus. Assign tasks to Developers, Artworkers & QA.
- Route assets to clients for review. Maintain resource allocation tracker.
- Track manual metrics for jobs not managed on Manage Plus.
- Ensure all mandatory requirements have been included before work leaves the studio.
- Be conscious of delivering efficiency in terms of your time management.
- Ensure timesheets are completed each week.
- Solicit input and provide guidance to team members where appropriate across all levels within the Print team.
- Demonstrate a positive, solutions-oriented attitude.
- Must be able to work flexible hours.
Who You Will Be:
To be successful in this role, you will have demonstrable previous relevant experiences and skills with the following:
- Must have 3+ years of experience in account management/production.
- Strong understanding of Print publishing from the business operations side.
- Knowledge of pre-press and preflight check would be an added advantage.
- Able to manage multiple projects/tasks at once.
- Significant experience of MS Office is mandatory.
- Ability to lead cross-functional teams of art workers, developers, and other staff.
- Highly motivated, adaptable, innovative, and keen to learn new skills.
- Excellent communication skills – both written and verbal.
We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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