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Senior Director Client Services
1 week ago
With a strong focus on customer-centricity, we have a proven track record of delivering exceptional results in diverse areas such as Events (both in-person and virtual), Conferences, Conventions, Product launches, Activations, R&R events, MICE, and A/V making.
Our meticulous planning, detailed organizing, and spectacular execution have earned us accolades and recognition. We strive to understand and exceed our clients' needs and deliver brilliant experiences every time.Role DescriptionThis is a full-time on-site role for a Senior Director of Client Services.
The candidate will be responsible for managing day-to-day client relationships and manage key accounts of the company, ensuring customer satisfaction, overseeing team management, and utilising analytical skills to drive business success.
The role will be based in Mumbai and will involve working closely with clients to understand their requirements, providing strategic guidance, and ensuring the successful implementation and execution of marketing solutions.
QualificationsStrong Client Services and Customer Service skillsExcellent analytical skills for data-driven decision-makingProven track record of delivering high levels of customer satisfactionExperience in team management and leadershipAbility to adapt and thrive in a fast-paced, dynamic environmentExcellent communication and interpersonal skillsStrong organizational and time management skillsExperience in the marketing/events industry is a plusMinimum 10 to 12 years of Experience in Event Industry-
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