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Technical Success Manager
3 months ago
Bangalore, India | Technical Support Share position
At JFrog, we're reinventing DevOps to help the world's greatest companies innovate and we want you along for the ride.
Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?We are looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers ,focusing on three aspectTo Accelerate adoption of the product and value realizationTo explore new opportunities of expansion by understanding the scope of customer use casesTo enhance customer loyalty.
As a Technical Success Manager at JFrog you will have the below responsibilities...Focus on the customer's continuous interactions with JFrog, the customer's lifetime value and the associated NPS/CSAT scores.
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog PlatformProvide Service to JFrog Sales team by focusing on customers' strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.
To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelinesWork with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfullyFocus on NPS/CSAT and Customer Lifetime Value .Monitor the customer health and their perception of JFrog brand by becoming a Platform Health Expert.
By effectively communicating technical knowledge and Operational Excellence to customers on best practice and ensure they maintain a healthy platformBe first point of escalationDevelop full understanding of JFrog platform , IncludingThe value proposition and sales messagingOut of box reporting where neededTo be a Technical Success Manager at JFrog you nee
d...8+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery3+ years of experience is Software industry preferably in SaaS companiesAbility to effectively liaise with customers and regional teams/leadership.
