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Sales Executive

3 months ago

Mumbai, Maharashtra, India Tata Consultancy Services Full time
TCS is hiring for "CS Agent-Sales".
Details below-Role- CS Agent
Exp-1 to 4 years
Location- Mumbai-Vikhroli
Shift- 24x7 ( Rotational )

Role-You will be our customers first point of contact, helping them understand their needs.
What does it mean? You will actively listen to their needs, handle negotiations, and close deals.

A positive negotiation, problem-solver, and curious attitude is critical to delivering the best service possible and reaching the sales target.

You will be the voice of the customer across the organization, reflecting to stakeholders your impressions and insights for ongoing product improvements.


You will handle inquiries by phone, chat, email, and digital channels, in large volumes and with a sense of urgency.


What you need:
Excellent communication skills
Negotiation skills
Upselling mindset
Active listening
Asking the right questions
Positive and probing attitude
Delivering genuine customer support

KEY AREAS OF RESPONSIBILITY

Take complete ownership of the customer's experience on our tech platform right from a sales lead to becoming a customer.

Proven record of accomplishment of successful sales target achievement in a B2 B sales role.
Curious attitude that seeks to find solutions for every customers inquiry.
Ability to deliver exceptional customer service and reach booking targets.
Ability to work in a fast-paced environment.
Own and fully support customer life cycle.
(Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution).
Provide customer feedback to product/operation teams to ensure process improvements.
Ability to record short and clean data to CRM for customer insight analysis.

Interested candidates can apply