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IT Technology Services Associate

3 months ago

Bengaluru, Karnataka, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

The Role:
As an IT Technology Consultant, you will be responsible for:

• Handling Incidents, Alerts, and Service Requests

• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.

• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs

• Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems

• Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business

• Managing daily operations ensuring high availability

• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the
team

• Coordination with international teams in global projects / crisis handling / de-escalation initiatives

• While cross-trained in all topic areas (Basis/application, OS and Database), you'll specialize in one of these areas and own incidents and service requests closure end-to-end

Role Requirements:

• BE / BTech / MCA from a reputable institute

• 1 to 3 years of work experience in Linux administration

• IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix

• Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)

• Understanding of NFS, BlockDevice, Raid concepts

• Scripting experience - Any of Shell, Perl, Python, Go, or similar

• Working experience in Virtualization (XEN, VMware)

• Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)

• Experience working in an international environment, being able to work effectively with international and virtual teams

• Capable in technical documentation and creation of knowledge-based assets (KBAs)

• Ability to continuously acquire new knowledge proactively and independently

• Analytical and solution-oriented thinking

• Basic Knowledge in Network and Storage

Preferred:

• Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector

• Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)

• Working knowledge in Business Object Products (BOBI, BODS etc)

• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases

• Exposure to ITIL framework

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