Business Operations Support Lead
2 weeks ago
About Client:
A leading Digital Organization
Job Description:
This role is responsible for supporting the Go-To-Market to drive demand generation through direct & indirect channels (lead generation, digital marketing, sales pipeline & revenue tracking) and customer ops (contract management, invoicing, collections and customer support). The Business Operations Role works closely with the product heads, engineering heads, finance, customers & partners to achieve the objectives.
Roles & Responsibilities:
• Generate new customer leads by building internal capabilities & sourcing partner services (digital marketing, lead generation companies etc.) to identify target number of qualified prospects to achieve the revenue goal
• Maintain an accurate sales pipeline & revenue tracker to enable timely decisions that ensures achievement of sufficient pipeline to achieve the revenue goal
• Generate pipeline & revenue reports for executive briefing and financial reporting
• Support Finance Operations by invoicing customers accurately as per the customer contracts
• Closely work with customers & finance to ensure on-time payments against invoices, ensuring there is no outstanding collections over 45 days
• Lead development of new contracts & templates to support formalization of customer and partner agreements in compliance with governance & legal advice
• Support drafting of customer and partner contracts (NDAs, new contracts & amendments). Obtain formal approvals & signoffs on them by complying to the governance process
• Lead customer support operations closely & support partners to meet customer contractual SLAs and continually improve the support to make timely, responsive and efficient - driving a high customer satisfaction
Candidate Requirement:
• Master's degree with 6 years' work experience, with at least 4 years in strategy & operations roles from financial / automative domain
• Excellent communication skills, customer facing and internal stakeholders. Ability to communicate with C-level
• Attention to details - savvy with numbers and office tools (powerpoint, excel etc.)
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