Corporate IT Operations

2 weeks ago

Bengaluru, Karnataka, India FICO Full time
FICO (

NYSE:
FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity
- "As an IT Support Specialist, you will join a team of Engineers who are motivated to deliver best in class technical service within a fast paced and complex environment. As a member of this World class team you will support for technical issues affecting FICO employees and infrastructure" -_ Vice President, Corporate Technology Services

What You'll Contribute

  • Identify and escalate tickets requiring urgent attention and action.
  • Log all contacts and document all the activities and results accurately and completely in the incident management tool.
  • Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.
What We're Seeking

  • Experience in Mac and Windows Operating System, SCCM, VPN, RSA & Active Directory.
  • Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
  • Proven communications skills (verbal and written).
  • Knowledge on MSDN accounts, WebEx account & Software Assignment.
  • Knowledge on ITIL Framework and Terminologies.
  • Demonstrated problem solving capabilities.
  • Route/Assign tickets to the appropriate support group, if necessary.
  • Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
  • Knowledge on Software Center Configuration Manager, Software center & RSA.
  • Open to working in a 24x7 environment with rotating shifts and rotating weeks off.
Our Offer to You

  • A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make a difference by leveraging your unique strengths.
  • Highly competitive compensation and rewards.
  • Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.
Why Make a Move to FICO?


At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics.

You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

  • Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
  • Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
  • Lending — 3/4 of US mortgages are approved using the FICO Score.
  • Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing


Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue.

We support many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.


Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment.

We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.

Join FICO and help change the way business thinks

Learn more about how you can fulfill your potential at

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