Senior Manager Service

2 weeks ago


Bengaluru, Karnataka, India Thermo Fisher Scientific Full time
About Company: Thermo Fisher Scientific Inc. is the world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. Whether customers are accelerating life sciences research, solving analytical challenges, improving patient health, or developing life-changing therapies, Thermo Fisher Scientific is here to support them through innovative technologies and pharmaceutical services.Join Impactful Work:
  • Carry out onsite installation, qualification, repairs, preventive maintenance, and support of Thermo Fisher Scientific's LSMS / IOMS equipment in a customer-oriented manner.
  • Primarily responsible for Asia Pacific Region (excluding China).
  • Conduct training sessions for customers on equipment operation, calibration, and maintenance.
  • Ensure compliance with customer SLA, industry standards, and critical metric objectives.
  • Adhere to local safety regulations and company policies during field operations.
  • Achieve service revenue target by promoting company products and building customer relationships.
  • Respond promptly to customer needs, maintaining relationships with Company teams for quality resolutions.
  • Perform duties efficiently and in a commercially appropriate manner.
Education
  • Bachelor's Degree in Instrumentation / Electronics Engineering.
Experience
  • 10+ years of hands-on experience servicing Mass Spectrometry equipment.
Knowledge, Skills, Abilities
  • Conduct on-site installation, testing, maintenance visits, and troubleshooting of MS equipment.
  • Cultivate positive relationships with customers and company personnel.
  • Timely completion of field service reports and providing feedback on product quality.
  • Strong interpersonal and communication skills.
  • Demonstrate Thermo Fisher Scientific values.
BenefitsWe offer competitive remuneration, annual incentive plan bonus, healthcare, and employee benefits, along with outstanding career prospects and an innovative company culture that stands for integrity, intensity, involvement, and innovation.At Thermo Fisher Scientific, each extraordinary mind has a unique story to tell.
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