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Senior Manager Service
2 weeks ago
- Carry out onsite installation, qualification, repairs, preventive maintenance, and support of Thermo Fisher Scientific's LSMS / IOMS equipment in a customer-oriented manner.
- Primarily responsible for Asia Pacific Region (excluding China).
- Conduct training sessions for customers on equipment operation, calibration, and maintenance.
- Ensure compliance with customer SLA, industry standards, and critical metric objectives.
- Adhere to local safety regulations and company policies during field operations.
- Achieve service revenue target by promoting company products and building customer relationships.
- Respond promptly to customer needs, maintaining relationships with Company teams for quality resolutions.
- Perform duties efficiently and in a commercially appropriate manner.
- Bachelor's Degree in Instrumentation / Electronics Engineering.
- 10+ years of hands-on experience servicing Mass Spectrometry equipment.
- Conduct on-site installation, testing, maintenance visits, and troubleshooting of MS equipment.
- Cultivate positive relationships with customers and company personnel.
- Timely completion of field service reports and providing feedback on product quality.
- Strong interpersonal and communication skills.
- Demonstrate Thermo Fisher Scientific values.
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