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IT Service Manager
2 weeks ago
Key Responsibility·
- Work independently and contributing to the project's successful delivery
- Defining escalation management policies & procedures keeping customer informed of all to-and-fro communication
- Preparation and management of contracts and project artifacts
- Setting up of process & procedures to handle user calls
- Meeting the predefined SLA and KPI with the customer
- Track the Service status and bring in improvement plans for betterment
- Conduct necessary CAR/DAR reporting for the Service support
- Work closely with internal quality Team and adhere to quality process for the service projects handled
- Preparation of status reports and present to Customer/Senior managers on regular intervals
- Coordinate with Customer's designated project manager on day to day operations
- MIS reporting to the Customer's designated project manager
- Coordination with other technical representatives deployed at all the sites
- Provide high level consultation support on Datacenter establishment and management
- Developing and implementing IT policies and best practices
- Track the project status and prepare necessary analysis report to the customer and managmentSkill set
- years of IT Project/Service Management experience in a comparable position in an IT Industry
- Experience in delivering IT projects to the end customer
- Good Knowledge on IT Infra and Project Management
- Hold knowledge on ITIL V4 concepts
- Good Team management and communication skills
- Very good written and spoken skills
- Preferred Project Management/Service Management(ITIL) certifications
B.E/B.Tech/MCA
Additional Information10-15 years
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