IT Service Manager

2 weeks ago


Bengaluru, Karnataka, India Bosch Group Full time
Job Description

Key Responsibility·

  • Work independently and contributing to the project's successful delivery
  • Defining escalation management policies & procedures keeping customer informed of all to-and-fro communication
  • Preparation and management of contracts and project artifacts
  • Setting up of process & procedures to handle user calls
  • Meeting the predefined SLA and KPI with the customer
  • Track the Service status and bring in improvement plans for betterment
  • Conduct necessary CAR/DAR reporting for the Service support
  • Work closely with internal quality Team and adhere to quality process for the service projects handled
  • Preparation of status reports and present to Customer/Senior managers on regular intervals
  • Coordinate with Customer's designated project manager on day to day operations
  • MIS reporting to the Customer's designated project manager
  • Coordination with other technical representatives deployed at all the sites
  • Provide high level consultation support on Datacenter establishment and management
  • Developing and implementing IT policies and best practices
  • Track the project status and prepare necessary analysis report to the customer and managmentSkill set
  • years of IT Project/Service Management experience in a comparable position in an IT Industry
  • Experience in delivering IT projects to the end customer
  • Good Knowledge on IT Infra and Project Management
  • Hold knowledge on ITIL V4 concepts
  • Good Team management and communication skills
  • Very good written and spoken skills
  • Preferred Project Management/Service Management(ITIL) certifications
Qualifications

B.E/B.Tech/MCA

Additional Information

10-15 years



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