IT Service Manager

2 weeks ago


Bengaluru, Karnataka, India Quess Full time
About Us "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified – a testament to our excellent culture, people, and processes." About Company Roles and Responsibility

Job Title: IT Service Manager

Experience:8-10 Years

Notice Period:Immediate to 15 days

Location:Bangalore

JD:

Responsibilities:

·As an IT Service Manager, you willmanage services in the Source to Pay and Financial Plan to Report process area,ensuring efficiency and alignment with business requirements and customerexpectations in terms of quality and cost;

·Manage the delivery of contracted ITServices

·Manage internal and externalstakeholders

·Set up, maintain, and monitor SLAsand KPIs.

·Contract negotiations and suppliermanagement

·Service review meetings, identifyingopportunities and drive continuous service improvement

Skillrequirements

·BE/MCA or Equivalent ITdegree.

·Should have experience within arelevant function, and a background working in a global matrix organization.

·Should have at least five years'experience in IT services or operations or as IT business strategy developmentand its impact on IT.

·ITIL certification



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