Presales Manager

2 weeks ago


Hyderabad, Telangana, India HighRadius Full time

Job Description

The Digital Solution Advisor (DSA) is a part of the front-end sales/ account management team at

HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the

prospect/ customer. The DSA will carry a Sales quota target and the primary responsibility is to

move deals through the sales pipeline across the various sales stages to closure and also

customer satisfaction (NPS 50)/renewals/minimize churn.

Job Summary:

HighRadius End-to-End Sales and Customer

Management Process HighRadius follows a "Two-in-a-Box" model where DSA and an Account Executive (AE) are involved in every interaction with a prospect/ customer.

● Initial connect and prospecting

● Understanding prospect business needs and requirements

● Creating and demonstrating value of HighRadius products to prospects using Business

Cases/ ROI models

● Aligning with various stakeholders in the prospect's organization

● Preparing and reviewing contracts

● Renewal of contracts

● Proactive churn risk management

● Escalation Management

● Negotiation and closing the deal/ opportunity

Responsibilities

● Work along with the AE to move deals/ opportunities through the pipeline.

● Interact with the prospect/ customer on a day-to-day basis.

● Requirement gathering and Customer qualification via a systematic analysis of customer

business.

● Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP,

Director Level audience).

● Develop a detailed Cost Benefit ROI/ Business Case model.

● Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure.

● Churn management - maximize customer satisfaction

● Analyze customer tickets and coordinate with respective departments (support,

product, etc.) to be sure we are closing tickets and ensuring high customer satisfaction

● Negotiate and close renewals

● Proactively manage customers to minimize churn

Requirements

● Prior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer Success

● Hands-on working experience with ERP software's and/or cloud computing knowledge is

an advantage

● 3-10 Years of experience is preferred

● MBA and undergrad from reputed institutions is an advantage

● Experience in working with North American or European customers in a consultative

sales role would be an advantage

● Prior Accounts Receivable knowledge would be an advantage

Soft Skills

● Highly Organized and Self Motivated

● Possesses excellent communication and presentation skills

● Comfortable interacting with CXO level employees of Fortune 1,000 companies

● Excellent at teamwork and ability to work in a distributed delivery environment

● Possesses and demonstrates high integrity and credibility as perceived by all those with

whom they will work

● Strong intellect coupled with proficient commercial instincts  Unwavering focus on

results/target


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