Customer Retention Executive

2 weeks ago


Chennai, Tamil Nadu, India Doctorvi Full time

Job Title-Customer Retention Executive -Executive

Salary: 3LPA

Location-Chennai
**Department

  • TARANG-Operations****Sub-Department
  • Persistency**
    Reporting to State Operations



PURPOSE OF THE POSITION:
Mention briefly the purpose of the position


To improve the district renewal performance and to give the customer service better in terms of retention /persistency inputs & output there by increasing customer's loyalty;

DUTIES & RESPONSIBILITIES:

Please list down all the major & routine duties & responsibilities below
-
Meet the persistency Business targets for the location districts;;:


  • Coordinating with State Operations team and ABH and identify opportunities for improving the persistency numbers for the location;:
-
Also, Introduce & drive initiatives which strengthen the Persistency focus for ex: NACH mandates /Novo pay-related communication etc



MINIMUM REQUIREMENTS:
Educational qualifications, minimum years of service and other


additional skills required for the position

Educational

Qualifications:
Graduation


Years of Experience

& other specifications
-
Minimum 1-3 yrs experience of relevant Experience:


  • 1-2 yrs collections (Loans /Insurance /Field activities)experience is preferable;:
-
Knowledge in MS Office preferable;:


  • Persistency and renewals target focused activities exposure 1-2 Yrs is preferable;:
-
Ready to travel at least 7days a month;

Additional Skill Required:
Retention experience in the Insurance sector


Any Other Specification:
NA


Schedule:

  • Day shift

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

Speak with the employer

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