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Customer Retention Executive
2 weeks ago
Job Title-Customer Retention Executive -Executive
Salary: 3LPA
Location-Chennai
**Department
- TARANG-Operations****Sub-Department
- Persistency**
Reporting to State Operations
PURPOSE OF THE POSITION:
Mention briefly the purpose of the position
To improve the district renewal performance and to give the customer service better in terms of retention /persistency inputs & output there by increasing customer's loyalty;
DUTIES & RESPONSIBILITIES:
Please list down all the major & routine duties & responsibilities below
-
Meet the persistency Business targets for the location districts;;:
Coordinating with State Operations team and ABH and identify opportunities for improving the persistency numbers for the location;:
Also, Introduce & drive initiatives which strengthen the Persistency focus for ex: NACH mandates /Novo pay-related communication etc
MINIMUM REQUIREMENTS:
Educational qualifications, minimum years of service and other
additional skills required for the position
Educational
Qualifications:
Graduation
Years of Experience
& other specifications
-
Minimum 1-3 yrs experience of relevant Experience:
1-2 yrs collections (Loans /Insurance /Field activities)experience is preferable;:
Knowledge in MS Office preferable;:
Persistency and renewals target focused activities exposure 1-2 Yrs is preferable;:
Ready to travel at least 7days a month;
Additional Skill Required:
Retention experience in the Insurance sector
Any Other Specification:
NA
Schedule:
- Day shift
Ability to commute/relocate:
- Chennai,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
Speak with the employer
-
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