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Customer Relations Executive
2 weeks ago
- Managing customerinquiries via phone email andinperson
- Resolving customer complaints andissues in a timely and professionalmanner
- Building and maintaining strong customerrelationships
- Providing product or serviceinformation to customers
- Collaborating withother departments to ensure customer needs aremet
- Monitoring customer accounts and handlingbilling inquiries
- Generating sales leads andupselling products or services
- Conductingcustomer satisfaction surveys and obtainingfeedback
- Representing the company at tradeshows events and exhibitions
- Preparing reportson customer feedback andsatisfaction
- Developing and implementingcustomer retention strategies
- Training andmentoring junior customer relationsstaff
- Ensuring compliance with company policiesand procedures
- Resolving escalated issues andconflicts
- Adhering to productivity and qualitystandards
- Bachelors degree inBusiness Administration Marketing or relatedfield
- Proven experience in customer service ora similar role
- Excellent communication andinterpersonal skills
- Strong problemsolvingabilities
- Proficiency in CRM software and MSOffice
- Ability to multitask and prioritize in afastpaced environment
- Deep understanding ofcustomer relationship management
- Sales orupselling experience is a plus
- Ability to workwell in a team and independently
- Strong timemanagement and organizationalskills
- Flexibility to work occasional eveningsor weekends
- Positive and customerfocusedattitude
- Understanding of industry regulationsand best practices
- Proactive and resultorientedmindset
- Ability to handle stressful situationswith composure
crm,customerservice,multitasking,result-oriented mindset,customer relationshipmanagement,sales,problem-solving,flexibility,stress management,crmsoftware,teamwork,proactive mindset,communicationskills,interpersonal skills,industryregulations,upselling,organizational skills,prioritization,timemanagement,ms office,communication
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