Customer Relations Executive

2 weeks ago


Chennai, Tamil Nadu, India Sanvi Business Solutions Full time
OverviewThe CustomerRelations Executive plays a crucial role in maintaining andenhancing the organizations relationship with clients andcustomers. They are responsible for ensuring customer satisfactionand loyalty by addressing inquiries resolving issues and providingexceptional service.KeyResponsibilities
  • Managing customerinquiries via phone email andinperson
  • Resolving customer complaints andissues in a timely and professionalmanner
  • Building and maintaining strong customerrelationships
  • Providing product or serviceinformation to customers
  • Collaborating withother departments to ensure customer needs aremet
  • Monitoring customer accounts and handlingbilling inquiries
  • Generating sales leads andupselling products or services
  • Conductingcustomer satisfaction surveys and obtainingfeedback
  • Representing the company at tradeshows events and exhibitions
  • Preparing reportson customer feedback andsatisfaction
  • Developing and implementingcustomer retention strategies
  • Training andmentoring junior customer relationsstaff
  • Ensuring compliance with company policiesand procedures
  • Resolving escalated issues andconflicts
  • Adhering to productivity and qualitystandards
RequiredQualifications
  • Bachelors degree inBusiness Administration Marketing or relatedfield
  • Proven experience in customer service ora similar role
  • Excellent communication andinterpersonal skills
  • Strong problemsolvingabilities
  • Proficiency in CRM software and MSOffice
  • Ability to multitask and prioritize in afastpaced environment
  • Deep understanding ofcustomer relationship management
  • Sales orupselling experience is a plus
  • Ability to workwell in a team and independently
  • Strong timemanagement and organizationalskills
  • Flexibility to work occasional eveningsor weekends
  • Positive and customerfocusedattitude
  • Understanding of industry regulationsand best practices
  • Proactive and resultorientedmindset
  • Ability to handle stressful situationswith composure
Work Location :Perungudi Chennai For more details contactus at/

crm,customerservice,multitasking,result-oriented mindset,customer relationshipmanagement,sales,problem-solving,flexibility,stress management,crmsoftware,teamwork,proactive mindset,communicationskills,interpersonal skills,industryregulations,upselling,organizational skills,prioritization,timemanagement,ms office,communication



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