Sr Manager
1 week ago
responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets
raised by Databricks customers.
This leader will oversee all Support operations during Asia Pacific business hours and will be responsible for running a 24x7 team out of our Bangalore, India office.
Impact you will have :
Build and
manage a 24x7 regional team of Technical Solution Apache SparkTM Engineers
based out of Bangalore.
Provide
coaching and mentorship
to regional support managers.
Identify and implement process improvements to meet or exceed regional performance KPIs.
Drive support escalations during Asia Pacific business hours
and establish cross-functional collaboration to manage and resolve issues.
Be a player-coach and
provide technical leadership to the regional support team .Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform.
Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues.
Participate in weekend on-call rotations for support escalations.Perform risk assessments and be a hands-on leaderCompetencies :Minimum
14 year of experience
in IT Industry - SaaS Support, building, testing, and maintainingMinimum
5+ years of managerial experience ,
leading a team of at least 8+ technical support engineersStrong
experience working with Big Data
(Platform, Kafka, Hadoop), Cloud (AWS, Azure, GCP), or Data Science platforms in a technical capacity.
Demonstrated
experience in a customer-facing role
, managing a large regional team of technical support engineers.
Excellent analytical and troubleshooting skills.
A team-oriented attitude and a high degree of comfort working in a startup environment.
BE/B.Tech/MS in Computer Science or other equivalent technology requiredBenefitsBenefits allowanceEmployee's Provident FundEquity awardsGym reimbursementAnnual personal development fundWork headphones reimbursementBusiness travel insurancePaid Parental Leave
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