Airline Associate_ 2988432 Full-Time

2 weeks ago


Mumbai, Maharashtra, India HyreFox Consultants Full time

PRINCIPAL RESPONSIBILITIES:
ü Inbound / Outbound interaction with clients
ü Skilling on all voice and back office queues as per requirement.
ü Good computer navigational skills and familiar with MS office
ü Should have good customer service skills
ü Understand customer queries / request and act accordingly.
ü Maintain a healthy and clean work environment.
ü Update knowledge of process on regular basis.

CRITICAL SKILLS REQUIRED
ü Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response – both written and verbal.

ü Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.

ü English Language proficiency overall needs to be excellent.
ü Good telephone skills , able to listen patiently & remain focused throughout the conversation
ü Good customer care skills – able to empathize, with a natural ability to assist & support, including commitment to follow through
ü Basic understanding of business structure, including key processes, services, business goals & role of main functions
ü Good information processing skills – able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability – can make inferences, draw conclusions, reason from information provided etc.
ü Good team working skills with the ability to contribute to effective team performance
ü Basic influencing & persuasion skills.
ü Good self-organizational skills.
ü Results focused initiative to achieve required results. Methodical, accurate with attention to detail – able to spot error, ignore irrelevant details, recognize similarities etc.

Desired Skills:
-ü Self-Discipline
ü Learning and decision-making
ü Patience and action oriented

Technical skills:
-ü Basic Working knowledge of Computer
ü Knowledge of desktop computer system

CANDIDATE SPECIFICATION
Must have

  • Graduate / Undergraduate.
  • Should not be from a technical background
  • Should not be a full time student and also should have cleared his last appeared exam
  • Should not be pursuing a full-time career exam (pilots / cabin ).
Good to have

  • Experience of 1-2 years desirable.
  • Experience in call center will be an advantage.

·
  • Hospitality industry candidates from e.g. hotels industry or any other service industry.
  • Knowledge of Western culture would be an added advantage. (USA/UK culture)
  • Don'ts
  • Poor grammar
  • Poor Windows skills
  • Issues with comprehending & communicating effectively with the customer.

Important notes:

  • 5 days working and any 2 week offs.
  • Should be flexible in 24*7 shifts.
  • Should be within Transport Boundary.
  • Job location:
Kensington - Powai, Mumbai.

Transport Boundary:

  • Western
  • Churchgate
  • Mira road
  • Central - CST – Thane
  • Harbour - CST Belapur
Other Details

Keywords

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