International Voice process _Mumbai Powai Full-Time
2 weeks ago
PRINCIPAL RESPONSIBILITIES:
Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required
CRITICAL SKILLS REQUIRED
Excellent communication skills.
Comprehension - Ability to clearly understand the problem statement
Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs
Technical skills: -
Basic Working knowledge of Computer &
Knowledge of desktop computer system
CANDIDATE SPECIFICATION
Must have
Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
Comprehension skills to understand & communicate with all customers effectively.
Telephone etiquettes.
Don'ts
Poor grammar and Windows Skills
Issues with comprehending & communicating effectively with the customer.
Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA
Important notes:
-5 days working and any 2 week offs.
-Should be flexible in 24*7 shifts.
-Should be within Transport Boundary.
-IATA certification or Experience in airline ticketing would be an added advantage.
Other Details
Keywords : . Industry : IT-Software/Software Services-
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