International Voice process _Mumbai Powai Full-Time

2 weeks ago


Mumbai, Maharashtra, India HyreFox Consultants Full time

PRINCIPAL RESPONSIBILITIES:

Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

Understand customer queries received through calls and act accordingly.

Maintain a healthy and clean work environment & adhere to company policies and procedure.

Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

Excellent communication skills.

Comprehension - Ability to clearly understand the problem statement

Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

Technical skills: -

Basic Working knowledge of Computer &

Knowledge of desktop computer system

CANDIDATE SPECIFICATION

Must have

Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

Comprehension skills to understand & communicate with all customers effectively.

Telephone etiquettes.

Don'ts

Poor grammar and Windows Skills

Issues with comprehending & communicating effectively with the customer.

Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA

Important notes:

-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.

-Should be within Transport Boundary.

-IATA certification or Experience in airline ticketing would be an added advantage.

Other Details

Keywords : . Industry : IT-Software/Software Services

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