Head- Category

1 week ago

Mumbai, Maharashtra, India Tata CLiQ Full time
Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury.

It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.


At CLiQ:

  • We obsess over customer delight.
  • We are out there to find an alternate way of doing e-commerce.
  • We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
  • We believe in Uncomfortable Transparency.
  • We will always be respectful, empathetic, and caring about the well-being of our teams.
  • we encourage experiments and creativity in Technology.
  • We develop and use technology to enhance day-to-day life and have a positive impact on customers.
  • We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging.

We strive to create a work environment where all employees can develop and grow to achieve their full potential.

We are an equal opportunity employer and are committed to maintaining respect and dignity for all"
Job Description: 1.Develop and implement category revenue and margin plans consistent with the overall category targets and budgeting.2.Lead research on category trends & competition for this category to make in-roads for sustained growth for present & future.3.Drive brand relationships around supply on marketplace and inventory business model. Also, drive brand negotiations on terms of trade, incentives, consumer offers, site monetization etc.4.Category knowledge of Consumers from Beauty business. 5.Knowledge of demand side of the online business, traffic trends, various channels and cost/revenue parameters attached to it. 6.Apt analytical skills. Exceeds in data crunching & data drive decisions. 7.Improve customer experience, both pre-purchase and post-purchase. Work on cross-functional projects that improve metrics of customer funnel, improve delivery and installation experience for customers.8.Guide and develop a team of direct reporting category managers and indirect reporting account managers.9.Work closely with Product, Marketing, Finance and Supply Chain teams to deliver top-line, bottom line and customer experience KRAs.

Role & Responsibilities: Head of Category is a P&L leadership role responsible to lead the strategy, planning & execution. The position drives establishing the strategy, merchandise planning, system build out, and partnerships necessary to grow the business. To maintain the expected Seller-wise efficiency on each of the parameters of the operation like returns, Cancellations, RTOs, O2S/O2D, etc, improve CTRs, RPV. A.

Business strategy:
 1.

Know the market:
Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc

2Know the customer:
Understand connected customer behaviour, develop new customer insights

3Know the competition:
Understand on-line and off-line players. React as and when necessary, in an appropriate manner.4.

Influence the leadership:
Convert strategies into action by liaising with cross-functional leadership and drive the changes required. B.

Merchandising and Sales strategy:
 1.Own pricing strategy based on market potential, consumer insights, margins, competition, etc.2.Develop new deals constructs, enable its discovery, and ensure conversion Partner network management & operations.3.Lead a partner/brand-relations team to identify strategic partnerships, negotiate better terms of trade and deals.4.Put in processes & metrics to scale the business5.Use technology to scale operations and expand selection C.

People leadership:
 1.Provide leadership to the current teams of Assistant Category Managers & Buyers.2.Grow, retain, and groom a competitive team to deliver across functions.3.

Set goals, define KPIs and ensure team tracks effectively towards goals
Skillsets Required : 1.

Entrepreneurial mindset:
Build/test/learn fast iteratively. Rapid execution/hands-on mindset. 2.Passion for ecommerce, experience building & scaling strong categories.

3.Comfortable with "hands-on" day-to-day management of tasks, resolution of problems and issues and experience in implementing action plans to meet objectives.

4.Equally comfortable in generating a 3/5-year strategic vision and a weekly sales report.5.

India Retail insights:
Understanding of the rapidly evolving retail/E-tail space, and the go-to-market strategies. Find opportunities and prioritize based on size, internal capabilities, etc.6.

Growth Mindset:
Able to quickly learn and adapt. Play a key role in business innovation and growth strategy.

Behavioural skills: 1.Strategic thinker balanced with being detail oriented. Must possess the ability to switch between execution and strategy mode most effortlessly.2.High energy with strong and charismatic communication skills.3.Ability to prioritize and cope with competing demands. Must possess a sense of urgency and excellent execution and project management skills.4.Inquisitive and analytical mind; out-of-the-box thinking; bring a creative perspective to business problems applying functional expertise, business understanding and common sense.5.Thrive in fast-changing environments and ambiguity while being execution-oriented, hands-on, pragmatic and focused on results.6.Collaborative and able to build a work environment that promotes teamwork, partnership, recognition, and mutual respect.7.Highest level of integrity and exceptional professionalism.

Experience and Education: 1.Postgraduate from premier B-School, with over 7-9 plus years work experience.2.Proven experience in building and scaling categories in an online marketplace. Experience in scaling consumer electronics & Large/Small Appliances category is a plus.3.Demonstrated experience and exposure to growing teams in start-ups that have scaled significantly.4.Should have strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.5.Hands-on, self-motivated and detail oriented.6.Ability to work in process-oriented start-up environment along with developing those sustainable & scalable process as well. 7.Should be results oriented, proactive, and showing overall leadership quality.
The opportunities we have are perfect for highly motivated and talented candidates.

We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.

So QUiQ - PiQ – CliQ before the opportunity is missed.

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