Deputy Manager
2 weeks ago
Description
Service operations
Responsible for safe working practices and carrying out the operations according to maintenance
and safety instructions to ensure safety of end-users and other employees
Responsible for solving complex technical issues that THD has assigned to him/her
Responsible for performing first visits of new equipment coming from competitors or KONE when
requested by sales/supervisor
Responsible for identifying any technical issues in equipment under maintenance that could cause
call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD
Manager
Responsible for actively identifying any technical competence gaps to maintain new equipment in
service (both from competitor and from new equipment) and communicate it to Maintenance
Supervisor / Technical Helpdesk Manager
Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and
actively communicate with Technical Helpdesk Manager.
Contributes to the ongoing improvement of products, methods and safety by providing feedback to
THD Manager
Responsible for effectively planning his/her workload, in conjunction with THD Manager
Responsible for solving complex remote monitoring / alarm system issues that THD has assigned
to him/her
Customer relationship management
Responsible for customer satisfaction through quality of service and through proactive and precise
on-site communication
Accountable for maintaining excellent relationships with the customers and users present on site
by applying the service mindset
Leadership / People management
Accountable for improving the competence of the Maintenance Technicians by explaining the root
causes and the solutions of the technical issues solved
Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance
methodologies (ASG documents)
Responsible for giving training/coaching to Maintenance Technicians nominated by the THD /
Maintenance Operations manager
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