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Relationship Manager

3 months ago

Bengaluru, Karnataka, India Chai Point Full time

At Chai Point (Mountain Trail Foods Pvt Ltd.), we are seeking passionate individuals eager to discover their calling, providing them with opportunities for growth and skill enhancement, all while enjoying a lively and friendly environment.



Designation:

Relationship ManagerLocation:
BangaloreRole: The Relationship Manager is responsible for managing the lifecycle of Corporate Customers in South India availing Chai Point Brewing Solutions.

Responsibilities:
- Managing the customer lifecycle to ensure a delightful experience.
- Identifying growth opportunities within the existing clientele by offering Chai Point brewing solutions at their current and upcoming locations.
- Educating customers on new product additions.
- Resolving customer issues by collaborating with various departments.
- Coordinating with the Finance team for Invoicing, Payments & reconciliation, aiming to keep Days of Sales Outstanding (DSO) under 45 days.
- Addressing customer requirements promptly.
- Upholding Customer satisfaction scores.
- Ensuring quick resolution of customer problems and complaints to enhance satisfaction levels.
- Collaborating with internal teams to deliver superior customer experiences.

Visiting all clients regularly for direct engagement.Exposure:

- Engaging with large global accounts in India.
- Connecting with HR & Admin Heads of organizations with Regional & National presence.
- Interacting with CFOs, Finance controllers, and other Finance team leaders at client organizations.
- Working closely with department heads and teams in varied capacities.

Exposure towards process improvementMust Have:

- Previous experience in managing large accounts.
- Strong communication and interpersonal skills.
- Minimum 4+ years of B2B Sales & Relationship Management experience.
- Ability to manage multiple accounts simultaneously effectively.
- Proficiency in multitasking and time management.
- Experience in handling Invoicing disputes and Payment follow-ups.
- Willingness to engage in fieldwork.