Apply in 3 Minutes Customer Support Specialist

1 week ago


Kolkata, West Bengal, India Hoichoi Full time
About Us

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide.

With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.


hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 8 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

Overview

Being a "customer first" company, the Customer Support division is critical to Hoichoi.

This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.


This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Role

  • Conduct outbound international calls to engage with existing and potential customers
  • Address and resolve user queries and complaints effectively, ensuring minimal turnaround time
  • Provide friendly and timely service, aiming for the bestinclass experience
  • Gather and analyze user feedback to recommend process and product improvements
  • Assist the team with reporting and analysis tasks to enhance service quality and efficiency
Qualifications

  • 1+ years' experience in customer service specializing in Outbound international calling support, ideally from an internet startup/ecommerce background
  • Excellent proficiency in English, Bengali & Hindi
  • Critical thinking and problemsolving skills
  • An understanding of the 'Customer First' principle and committed to consistently delivering highquality customer support.

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