Customer Support Specialist

7 days ago


Kolkata, West Bengal, India Hoichoi Full time
About Ushoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide.

With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.


hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 8 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

OverviewBeing a "customer first" company, the Customer Support division is critical to Hoichoi.

This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.


This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

RoleConduct outbound international calls to engage with existing and potential customersAddress and resolve user queries and complaints effectively, ensuring minimal turnaround timeProvide friendly and timely service, aiming for the best-in-class experienceGather and analyze user feedback to recommend process and product improvementsAssist the team with reporting and analysis tasks to enhance service quality and efficiency


Qualifications1+ years' experience in customer service specializing in Outbound international calling support, ideally from an internet start-up/e-commerce backgroundExcellent proficiency in English, Bengali & HindiCritical thinking and problem-solving skillsAn understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.


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