Inbound Customer Service Advisor

2 weeks ago


Bengaluru, Karnataka, India Nyx Associates Full time
Answering all calls appropriately (vary greeting, client specific) and represents the client in a timely, professional and courteous manner.

  • Agent must endeavour to capture all relevant information succinctly and accurately and in a timely manner and in line with script structure.
- troubleshoot effectively, documenting the description of the problem and capturing all required information to the best of their ability in a free style format.

  • Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every caller.
  • Relaying messages, bookings etc. to clients.
  • Providing relevant, current and accurate information to client and caller where appropriate

Salary:

Up to ₹460,000.00 per year

Schedule:

  • Morning shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Have you previously worked for an International Process
  • Voice Based?

Education:

  • Bachelor's (preferred)

Experience:

- total work: 5 years (preferred)

Language:

  • English (required)

Shift availability:

  • Day Shift (preferred)


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