Customer Technical Advisor

2 days ago

Bengaluru, Karnataka, India Adobe Full time

JOB LEVEL

P40

EMPLOYEE ROLE

Individual Contributor

Shift Timings: 4:00 pm - 1:00 am IST

The Opportunity

Adobe Journey Optimizer is a single application for managing scheduled cross-channel campaigns and trigger-based one-to-one engagement for millions of customers and the entire journey is optimized with intelligent decision-making and insights. Adobe Real-Time Customer Data Platform (Real-Time CDP) helps companies bring together known and anonymous data from multiple enterprise sources in order to create customer profiles that can be used to provide personalized customer experiences across all channels and devices in real-time. Built on the Adobe Experience Platform, AJO and RTCDP help build customer profiles that power real-time experiences and manage customer engagement across inbound and outbound channels with relevant experiences anytime, anywhere. Our goal is to enable our customers to maximize the value from these products. For that, we need a world-class technical advisory team.

What You'll Do

  • The Customer Technical Advisor's (CTA) role is to provide technical consultation and guidance to the customers on Adobe Experience Platform and Adobe Journey Optimizer
  • Help customers understand Adobe's capabilities and the transformative power of world class customer experiences.
  • Along with the technical consultation, the CTA's role includes educating clients on how existing and new product features and functionality work and addressing product-related questions and technical challenges.

Additional Responsibilities Include

  • Work closely with the customer's architects, business, and technical stakeholders to build trust and establish credibility.
  • Provide points of view on customer direction to lead and guide towards the best outcome.
  • Partner with the account teams, delivery teams, product engineering, and professional services sales executives to deliver business growth and customer success/ROI.
  • Always professionally representing Adobe (work product, communications, presence) in client and team situations.
  • Client Relationship Management: Build and maintain strong relationships with clients, serving as a trusted advisor and providing ongoing support and guidance. Understand client objectives and align AEP and AJO solutions to meet their business goals.
  • Stay Updated on Product Enhancements: Keep abreast of the latest updates, features, and enhancements in AJO and RTCDP. Continuously expand knowledge and expertise in these platforms to provide valuable insights and recommendations to clients.
  • Define the operational processes to deliver consistent value to merchants and partners
  • Develop and maintain effective, positive working relationships with team members.

What you need to succeed

  • 5+ years of implementation experience with Adobe Experience Cloud products, especially Adobe Experience Platform and Journey Optimizer
  • Expertise in deploying, configuring, and optimizing all major Experience Platform services and Journey Optimizer features.
  • Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc.
  • Hands-on experience developing custom applications, workflows and integrations using Experience Platform APIs
  • Good Communication Skills- Ability to interact with customers independently with good articulation and confidence and Articulation.
  • Digital marketing experience, with Martech platforms implementation (Adobe/SFDC) from solution, design, and implementation specifically with AEP and AJO.
  • Database skills – Have good expertise of either databases SQL/ Oracle /Teradata etc.
  • Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation, and personalization
  • Data model design Skills for Marketing databases. Capability to query, work on aggregates, use filter conditions, Creation joins, define keys, set index etc
  • Understand complex data models (preferrable XDM) and the objective of marketing campaigns.
  • Familiarity with establishing rules and conditional logics to customize journeys based on customer attributes and behaviors. Advocate for improvements.
  • Strong ability to partner and effectively work across the organization with line of business and technology colleagues. Strong implementation coordination and communication skills.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

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