Shift Lead, SPM Operations

1 week ago


Pune, Maharashtra, India OpenSymmetry Full time

Position Summary

A Consultant will administer, support, and troubleshoot Sales Performance Management systems and other related software solutions to meet the client's business and technical requirements. In this role, you will have the opportunity to work directly with our client base with the potential to work on multiple projects per year.

Responsibilities in this role include supporting and troubleshooting solutions for customers in a live production environment. Additionally, you may also work within the software implementation lifecycle, from requirements gathering, design, build, testing and go-live. Consultants will work with senior team members in order to learn and develop the skills necessary to perform investigations, root cause analysis, and defect resolution for our array of various clientele.

This position at OpenSymmetry is an outstanding first step to a career with incredible potential. The field of consulting offers incredible insight into a wide variety of industries with opportunities to work with clients of various backgrounds and experiences. Additionally, you'll have the opportunity to work with OpenSymmetry's own experts in the field, sharing knowledge and working together as a team.

Job Objectives

The ideal candidate will be able to:

  • Demonstrate knowledge of the production support lifecycle
  • Navigate software and customer specific models
  • Adapt communication appropriately with client, leader, and project team
  • Troubleshoot system issues
  • Estimate effort hours
  • Provide root cause analysis and recommended solutions
  • Provides Operational Support
  • Utilize administrative functions of technical tool(s) to support customer processes
  • Document processes in support of SOW
  • Contribute to requirements / design documentation with oversight
  • Produce unit test cases and results
  • Expand knowledge by working closely with colleague / team members
  • Working with the team of Production Support, attending production calls
  • Working experience in L2 support/ incident management
  • Involved in client calls on weekly Support summary, SLA target with achieved and breached SLA's, corrective action taken for non-compliance, risk issues etc., with guidance from your senior
  • Coordinate with onsite application team for supporting inbound and outbound interfaces to make sure that there are no issues with the input feeds.
  • Flexible to work on support shifts.

Requirements

  • Bachelor's degree or higher / equivalent work experience
  • Proficient in SQL and RDBMS concepts
  • Advanced MS Excel/Spreadsheet software user
  • Prior Consulting or Support Experience
  • Ability to communicate at a high professional level that includes writing, listening and speaking

Benefits

Why You'll Love Working Here

  • Company culture and values
  • Company growth and success
  • National Holidays, Annual Leaves and other required or typically provided leave(s)
  • Access to indoor games & fully equipped gym
  • Health Insurance Benefits
  • Competitive Salary and Social Security Benefits
  • Flexible work schedule to support work life balance


  • Pune, Maharashtra, India SHRI BALAJI VALVE COMPONENTS LIMITED Full time

    Shri Balaji Valve Components Ltd is a pioneer company for production of Valve Components for Oil & Gas Sector.We have high volume of CNC and VMC, HMC, DRILLING, LATHE, MILLING, SPM, GRINDING machines.We required CNC BALL GRINDING operators for our Plant - at following address.CHAKAN PLANT Plot No. PAP B31, Phase II, MIDC Chakan, Bhamboli, Pune Maharashtra...

  • Shift in Charge

    1 week ago


    Pune, Maharashtra, India GKN Full time

    Responsible for shift Handling, Inhouse spare repair & localisation, Spare management & plant maintenance.Key Responsibilities Responsible for shift breakdown. Maintenance, Troubleshooting of CNC & PLC system (Siemens & Fanuc Control) Maintenance & troubleshooting of Gantry system. Generate spare parts requirement & Maintain stock, to upkeep Machining,...

  • Team Lead

    1 week ago


    Pune, Maharashtra, India Wipro Digital Operations and Platforms Full time

    Wipro is hiring for Team Lead Position for Pune location Designation : Team Leader Location : Pune Education : Any Graduate/Post Graduate Eligibility Criteria Applicants must be graduates having 3 years of overall experience in BPO secto r with minimum 1 2 years of experience on paper as a Team Lead. Interested candidates can share their updated resumes with...

  • Operation Lead

    1 week ago


    Pune, Maharashtra, India Penta Piovan, India Pvt Ltd., Pune Full time

    Key activities include: Work collaboratively with cross functional team and be accountable for enabling business strategies for any new program through providing creative solutions and insights over the design and implementation of our operations, effectiveness of programs, and deployment of tools. Manages a team to support daytoday operations of the running...

  • Operations Lead

    1 week ago


    Pune, Maharashtra, India Truww Full time

    Company Profile:AtTruww we are building the worlds most trusted &customercentric home interiors brand.Byorganizing an otherwise unorganized home interiors industry whichincludes designerscarpenters installers deliver a delightful and hasslefree experience tonewhomeowners with highly predictable coststimelines and quality. Thanks toourtechempowered teams who...


  • Pune, Maharashtra, India Amazon Full time

    You are responsible for ensuring that you have properly trained people and their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates' performance...


  • Pune, Maharashtra, India Zap Tech Private Limited Full time

    _Job Title: Administrative Shift Supervisor_Job Summary:Your duties will also include supervising and leading a team of administrators, hands-on management of campaign VICI dialer operations, and flexibility in accommodating varying shifts.Job Type:Full-TimeLooking for an immediate joiner who is flexible with shifts. Male preferred.Work From Office - Office...

  • Shift In-charge

    1 week ago


    Pune, Maharashtra, India Parth globus infotech Full time

    We have urgent requirement for "Shift In-charge (Roll forming/Sheet Metal) at Shirwal in Pune" post in Pune.Pl Refer your friends.Job Profile:Qualification: Diploma/BE in Mech / Automobile / Production / MetallurgyExperience: 3 to 10 yrs exp inwork location: Shirwal in Pune (On Satara road)Job Responsibilities:Manage daily schedules, employee shifts, and...

  • Operations Lead

    1 week ago


    Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description The AVP within SES will have to work in coordination with the staff in the department and with the team managers to ensure all the day to day activities are performed within the agreed SLA's . The AVP will also be responsible to work alongside co-AVPs and VPs to address and escalate all risk and operational issues. Responsible for...

  • Operations Lead

    1 week ago


    Pune, Maharashtra, India Livspace Full time

    Key responsibilities:As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start...


  • Pune, Maharashtra, India Truww Full time

    Company Profile: At Truww, we are building the world's most trusted & customer-centric home interiors brand.By organizing an otherwise unorganized home interiors industry, which includes designers,carpenters, installers, etc.we deliver a delightful and hassle-free experience to newhomeowners, with highly predictable costs, timelines, and quality.Thanks to...

  • Lead Engineer

    1 week ago


    Pune, Maharashtra, India G.A. Design & Business (DBS) Full time

    Tooling Engineer Pune, India Who are we: Antolin is a leading global automotive supplier, we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world. Our product portfolio includes trim, headliners, and acoustic systems, as well as lighting and other interior systems. We offer comprehensive...


  • Pune, Maharashtra, India Truww Full time

    Company Profile:At Truww, we are building the world's most trusted & customer-centric home interiors brand.By organizing an otherwise unorganized home interiors industry, which includes designers,carpenters, installers, etc. we deliver a delightful and hassle-free experience to newhomeowners, with highly predictable costs, timelines, and quality. Thanks to...


  • Pune, Maharashtra, India CRUTZ LEELA ENTERPRISES Full time

    Shift Engineer - CDW Production. - Shirwal plant. Position Engineer / Senior Engineer depending upon existing designation/ salary Department Production- (Tube Mills or CDW Draw benches & Finishing. ) Qualification DME / BE Experience 3 to 4 years TUBE Manufacturing Industry Age below 27 years Gender Male Reporting Production Manager.Brief Job...


  • Pune, Maharashtra, India Bekaert Full time

    Be part of something biggerAs the world and the way people live is changing, at Bekaert we believe it's our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable.With a heritage of more than...


  • Pune, Maharashtra, India Bekaert Full time

    Be part of something bigger As the world and the way people live is changing, at Bekaert we believe it's our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable. With a heritage of more...


  • Pune, Maharashtra, India DVS MECH SOLUTIONS Full time

    Position: Mechanical Autocad DraftsmanJob location: Chakan, PuneExperience:1-2 Yrs.Software: AutocadQualification: ITI (Mechanical Draftsman) / DMEIndustry: Pump / Motor/ Rotary equipment / Hydraulic / Pneumatic / SPM / Submersible pumps & motorsSkills: Operator in AutoCAD. Drawing in CAD. Preparation of report Having experience in Solidworks 3D will be...

  • LEAD - Operations

    1 week ago


    Pune, Maharashtra, India Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...


  • Pune, Maharashtra, India Energy Exemplar Full time

    Role Description :As a Lead Cloud Operations Engineer, you will be responsible for ensuring the efficient and reliable operation of our organization's cloud infrastructure. You will work closely with cross-functional teams to design, deploy, and manage cloud-based solutions that meet the needs of our business while maintaining high standards of performance,...


  • Pune, Maharashtra, India ACG World Full time

    Job descriptionFunctionalCore Execute the CI initiatives and measure effectiveness visavis the envisaged project outcome Execute the project plans along with project leaders for all identified CI projects in the plant Analyse project data using lean six sigma tools through Minitab and conduct observation studies/trials in every project Coordinate with...