Administrative Shift Supervisor

1 week ago


Pune, Maharashtra, India Zap Tech Private Limited Full time

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Job Title:
Administrative Shift Supervisor
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Job Summary:

Your duties will also include supervising and leading a team of administrators, hands-on management of campaign VICI dialer operations, and flexibility in accommodating varying shifts.

Job Type:
Full-Time

Looking for an immediate joiner who is flexible with shifts. Male preferred.

Work From Office - Office No. 534, 5th floor, Amanora Chambers, East block of Amanora mall, Hadapsar, Pune, Maharashtra

Experience:
3-5 years of experience in core Admin Shift Supervision in
BPO related field.

Salary:
Up to 4.20 LPA

Shift Time - Rotational shifts to accommodate different schedules.

Roles and Responsibilities:

  • Efficiently coordinate and manage your team to ensure the smooth execution of daily campaigns and support operations.
  • Strategically plan and prioritize workloads in alignment with company targets and objectives.
  • Maintain the highest standards of quality and compliance to meet company expectations.
  • Continuously monitor and adjust scheduling plans as needed.
  • Keep meticulous track of SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) on a daily basis.
  • Conduct regular performance evaluations and provide constructive feedback to foster team growth.
  • Lead team meetings to review progress, identify issues, and proactively resolve them.
  • Foster and maintain a high standard of communication with team members, customers, and clients.
  • Analyze data and prepare comprehensive reports for management.

Requirements:

  • Possess 3 to 5 years of solid experience in core administrative functions, with a strong emphasis on BPO shift supervision and MIS.
  • Demonstrated handson proficiency in managing campaign VICI dialer operations.
  • Flexibility in adapting to varying shifts.
  • Exhibit strong leadership skills and exceptional communication abilities.
  • Possess the capacity to meticulously plan and prioritize workloads to achieve company targets.
  • Showcase robust analytical and problemsolving aptitude.
  • Maintain a high level of organization and an acute attention to detail.

Perks and Benefits:

  • Provision of Transport Allowance.
  • Onetime meal provision.
  • Inclusion of Provident Fund and Insurance benefits.

Job Types:
Full-time, Permanent

Salary:
Up to ₹35,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (preferred)

Experience:

Admin Shift Supervision: 3 years (required)

Ability to Commute:

  • Pune, Maharashtra (required)

Ability to Relocate:

  • Pune, Maharashtra: Relocate before starting work (required)

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