Technical Account Manager

2 weeks ago

Chennai, Tamil Nadu, India A2MAC1 - Decode the future Full time

Our continued growth, success, and investment have led to the rapid expansion of our global team, especially with the great expansion plans in Chennai, India, a benchmarking site, empowering with wider production functions, globalized technological centre and the costing centre, to position successfully in the competitive market.

As a member of our global business development team, we are looking for a Technical Account Manager.

Reporting to the Head of Sales, Asia, and you will be working closely with Key Account Managers, and the Business Development Managers, with the responsibility for supporting the team on the technical direction.

Your responsibilities as a TAM is participating to revenue achievement & long-term customer relationship by providing his/her technical expertise to the sales activities and by driving best-in-class customer experience with our products.


RequirementsResponsibility:

Pre-Sales Support:
To create a technical curiosity in line with participants profiles and needs (sales/engineers/purchase/development/planning etc.). Perform technical presentation and platform DEMO.

Prepare user start guide and effectively train the customers on the knowledge of using the products during the "test access period"After Sales Support:
To support trainings and share the guidelines/manual to the customer as requiredOn-going Support: Day to day support on the enquiries, tips & tricks, any IT issues etcEnsure effective usage: To monitor and promote the usage by checking through the credit consumption, conducting exhibitions/workshops/webinar/seminars, clear documentation and presentation, and to keeping monitoring the NPS scores to give timely support to the customers who are in needProduct operation: Be a regional liaison for the products (MS, Costing, Support, Customer success, B-SASS, Dynamic digital twin etc.); Learn the product roadmap and collect customer input, requirements, and feedback on needs in terms of vehicle program definition etcFeedback and improvement: Lead the product feedback and provide improvementsPromotion: Promote existing and new products

Customer Relations:

Build long term relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.

Analyze customer data to measure customer health and proactively define corrective action plan when needed. Manage account escalations and find the right action plan to avoid any major customer issue(s).

Drive customer outcomes, product adoption and customer experience to secure renewalsTeam Collaboration:
Product presentation and introduction to help sales team achieving sales. Timely feedback to management about the customer visit and supporting sales to do technical clarification to customer. Prepare comments & deviation according to customer specification for sales projects. Support throughout & post sales cycle.

KPI's:

Renewal rate, Lead generation, number of training sessions, quality and quantity of training materials, ticket time resolution, customer usage viz.

, credits and users, and NPS score

Qualifications & interpersonal skills required:

Minimum of bachelor's degree in a Mechanical or Software EngineeringMinimum of 3-5 years' experience in customer service/support/success in automotive industry, and having exposure in SaaS markets is an advantageWillingness to travel for domestic or international business trip(s)Excellent English (French a bonus) communication, team leadership and motivational skills, able to effectively communicate.

Creative thinker, able to use imagination to provide innovative solutionsStrong organizational, problem-solving, and analytical skillsSelf-motivated and willing to work collaboratively as part of a teamComfortable working to tight deadlines and taking responsibility for deliveryWillingness to respond to technical issues and finding solutions to unknown problems


BenefitsIt is a very exciting time to be joining the A2MAC1 team, with our 25-year history of automotive benchmarking market leadership, our unprecedented growth and the opportunity ahead of us, we offer a dynamic, fast-paced collaborative team-based environment where through demonstrating our "GREAT" values of grow together, respect, excellence, ambition and trust we support each other to deliver innovative and differentiating products and services that continue to delight both our existing and our new customers.

Within our culture of innovation and inclusion, which values creative minds and offers continuous development, with experience that transgresses borders to connect our expertise, your passion, motivation, skills, and career can flourish.

  • Tax Manager

    2 weeks ago

    Chennai, Tamil Nadu, India GST Manager Full time

    Job Title: Taxation Manager We are seeking a highly motivated Chartered Accountant to join our team as a Taxation Manager. If you are passionate about tax management and eager to take your career to the next level, this is the opportunity for you. Key Responsibilities: Lead and mentor a team of tax analysts. Manage and oversee: Income Tax Filing Tax Audits...

  • Technical Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India A2MAC1 - Decode the future Full time

    Our continued growth, success, and investment have led to the rapid expansion of our global team, especially with the great expansion plans in Chennai, India, a benchmarking site, empowering with wider production functions, globalized technological centre and the costing centre, to position successfully in the competitive market.As a member of our global...

  • Technical Account Manager

    5 days ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Technical Account ManagerFull-timeFunction: Customer Support (CXG)Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San...

  • Tax Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India GST Manager Full time

    Job Title: Tax AnalystWe are seeking a detail-oriented and proactive Tax Analyst to join our team and assist our Taxation Manager. If you have a passion for tax management and are looking to grow your career in a dynamic and supportive environment, this is the opportunity for you.Key Responsibilities: Assist the Taxation Manager in leading and mentoring the...

  • Technical Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Freshworks Full time

    Job DescriptionOverview: We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have, and provide assistance as and when required. In this role, you will be providing dedicated...

  • Technical Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Freshworks Full time

    Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13...

  • Accounts Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Envirotech Services Full time

    Company Description Envirotech Services is a Property & Facilities Management Company based in Chennai, offering outsourcing facilities management services with a focus on quality service, innovative thinking, and excellent customer support. They specialize in technical services for electrical and mechanical installations, fire protection systems, elevators,...

  • Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India e-con systems India Pvt Ltd Full time

    Job Title: Account Sales ManagerAbout the Company: Join our team at Company X, a leading provider of innovative solutions in the tech industry, and be part of a dynamic and collaborative work environment.Roles and Responsibilities:Participates in developing sales strategies for accounts by understanding customer's current business and long-term plans.Defines...

  • Accounts Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Envirotech Services Full time

    Company Description:Envirotech Services is a Property & Facilities Management Company based in Chennai, offering outsourcing facilities management services to companies seeking quality service and partnership-like support. They specialize in technical services for electrical and mechanical installations, fire protection systems, elevators, HVAC systems, and...

  • Key Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Affine Full time

    Roles & ResponsibilitiesDevelop long-term strategic relationships with key companies at the C-levels of Business & Analytics functionsMaintain an accurate forecast and various business reports.Create & articulate compelling value propositions around Affine services.Possess the technical ability to explain (not implement) Cloud Technology, Data & Analytics,...

  • Key Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Affine Full time

    Roles & Responsibilities Develop long-term strategic relationships with key companies at the C-levels of Business & Analytics functionsMaintain an accurate forecast and various business reports.Create & articulate compelling value propositions around Affine services.Possess the technical ability to explain (not implement) Cloud Technology, Data & Analytics,...

  • Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Flintex Consulting Pte Ltd Full time

    This is a remote position. JobSummary Account Managerwill develop longterm trusting customer relationships achieve salestargets and seek new salesopportunities. Role andResponsibilities 1. Drive andoversee sales volumes are achieved according tobudget. 2. Operate as thelead point of contact for any and all matters specific to thecustomers. 3. Ensure...

  • Sr. Technical Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Hilti Group Full time

    What's the role? We are looking for a high potential candidate with strong business acumen to unleash high potential at Hilti, starting as Account Manager. This is no ordinary job. Our people come from all different backgrounds with a shared dedication to high performance, consistent results and outstanding customer service. Who is Hilti? We...

  • Manager - Accounting and Financial Reporting

    2 weeks ago

    Chennai, Tamil Nadu, India Uniqus Consultech Inc. Full time

    Function: Accounting and Reporting Consulting (ARC) Role & Responsibilities Uniqus is seeking professionals for our ARC team. As a Manager, you will work with clients to provide high-quality accounting advisory services set out above. You will be responsible to maintain client relationships with senior stakeholders, work with Partner & Directors as well as...

  • Account Manager/manager Sales

    2 weeks ago

    Chennai, Tamil Nadu, India CtrlS Datacenters Ltd Full time

    Position OverviewExpertise in Data Center (domestic/international) as well as in-house & commercial Knowledge or experience. Experience in launching facilities and teams in new regions and delivering mission critical results in the field of infrastructure, seamlessly managed diverse functions related to Datacenter Operations, Datacenter migration & Expansion...

  • Sr. Principal Technical Account Representative

    2 weeks ago

    Chennai, Tamil Nadu, India Oracle Full time

    Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue...

  • Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Alamaari Full time

    We are seeking a meticulous and experienced Accounts Manager to lead our accounting team and ensure robust financial management and compliance.The Accounts Manager will oversee the accounting functions of the company, ensuring accurate financial reporting, compliance with regulatory standards, and efficient financial operations. This role requires strong...

  • Technical Account Representative

    2 weeks ago

    Chennai, Tamil Nadu, India Oracle Full time

    • The candidate must have strong troubleshooting skills on Database and Database technology products• Expertise in Performance issue analysis and providing resolution• Guide customer on Oracle Database Best practices• Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction,...

  • Account Manager/Manager Sales

    2 weeks ago

    Chennai, Tamil Nadu, India CtrlS Datacenters Ltd Full time

    Position OverviewExpertise in Data Center (domestic/international) as well as in-house & commercial Knowledge or experience.· Experience in launching facilities and teams in new regions and delivering mission critical results in the field of infrastructure, seamlessly managed diverse functions related to Datacenter Operations, Datacenter migration &...

  • Accounts Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Smart Work Consultants Full time

    We are Hiring Accounts Manager for background verification industryExperience : 7+ YearsLocation: ChennaiRoles and Responsibilities: Managing and overseeing the daily operations of the accounting departmentMonitoring and analyzing accounting data and produce financial reports or statementsEstablishing and enforcing proper accounting methods, policies and...