Sr Product Mgr I

Designation: Technical Platform Manager
Job Summary:

Our Automation CoE serves as a centralized hub for all process automation-related developments using Low code/ No code platforms, providing guidance, governance, and support to ensure successful automation initiatives. Customers from various workstreams are looking for optimising and automate their existing business process.
As the Technical Platform Owner, you will work with multi-functional teams to drive the strategic development of various process automation platforms.

Key responsibilities:
Product Strategy and Roadmap: Develop and maintain a clear product strategy and roadmap for process automation solutions, aligning with different business goals and demands.
Close collaboration with Business & Cross-functional teams: Engage with business regularly to gather feedback, understand pain points, and identify opportunities for improvement, ensuring a customer-centric approach to product development. Foster Collaboration with business owners from different Workstreams to identify and prioritize areas, workflows and processes suitable for automation. Develop product vision and roadmap plan aligned with business strategy and communicates across all critical stakeholders. Understand and communicates the need to show a return on investment and prepares an operating budget for the product. Support in preparing business cases for investment.
Process Analysis: Support business in process analysis to identify trends, opportunities, and potential gaps in the process automation landscape. Lead assessment of business processes through process demos , mapping, analysis, validating and signing off business benefits from leadership. Supporting process discovery workshops involving Technology and Operations teams to carry out deep dives of the process flows. Ensuring automation program benefits are accurately captured and reported through the lifecycle of automation projects
Requirements Gathering: Collaborate with stakeholders to gather and prioritize requirements for new features and enhancements, ensuring they address customer needs and market demands.
Product Development: Work closely with engineering and design teams to translate requirements into product features, overseeing the product development lifecycle from ideation to launch and beyond.
Product Launch: Lead product launch activities, including developing strategies, and coordinating with business teams to ensure successful process adoption.
Product Performance Monitoring: Define key performance metrics and monitor product performance post-launch, gathering feedback and data to iterate on product features and enhancements.
Product Delivery & Development Lifecycle​: Drive key end-to-end lifecycle components solution design, development, testing and deployment. Has a thorough understanding of the broader product experience and uses this knowledge to develop comprehensive prototypes. Works closely with Sr. BA to write clear requirements for complex features or products and is responsive to requests for clarifications.
Tracking progress of annual priorities and goals against automation program KPIs. Set up and report the utilisation of different platform licenses. Help drive solutions for complicated design challenges.

Qualification

Proven experience 6-8 in product management, preferably with a focus on process automation solutions.
Demonstrated ability to develop and execute product strategies, including process analysis, roadmap development, and product planning.
Excellent communication skills with the ability to effectively collaborate and communicate with cross-functional teams and stakeholders.
Strong project management skills with the ability to manage multiple projects simultaneously and drive them to successful completion.
Analytical mindset with the ability to leverage data and metrics to drive decision-making and product improvements.
Customer-focused with a passion for understanding customer needs and delivering solutions that exceed their expectations.
Advantage: Strong understanding of process automation technologies, including robotic process automation (RPA), workflow automation, and business process management (BPM).

Technical Skills

• Understands company technology stack at a high level, for the broader product.

• Utilizes or extend the company's platform and underlying technologies to create new product features.

• Speaks knowledgably with tech and data counterparts about development approaches in consideration.

• Learns about new technologies to support new product development efforts.

• Is comfortable analysing data using existing software packages (e.g. Excel).

Competencies:

Personal Capability
Practices Self-Development

• Takes ownership of own development and career

• Initiates regular conversations with manager, coach or mentor regarding self-development

• Understands what is required by the business to be successful and maps development plan accordingly

• Learns from success and failures

• Looks to build challenges into current assignments

• Utilizes formal and informal networks effectively

Solves Problems and Analyzes Issues

• Is able to ask effective questions and collect facts from multiple sources in order to solve problems

• Is able to effectively identify and analyze problems and propose solutions

• Effectively manages day-to-day issues and problems without intervention

Innovates

• Develops new ideas to improve process or product, and is able to prepare implementation plans

• Integrates and builds on new ideas from others

• Creates new opportunities by applying different perspectives and challenging the status -quo

• Is recognised as an innovative thinker

Interpersonal Skills
Communicates Powerfully and Prolifically

• Provides clear instructions and direction to others

• Is able to both actively listen to and effectively question to understand another's viewpoint

• Helps others understand situations by communicating business context

Collaboration and Teamwork

• Encourages co-operation between all members of the team

• Seeks team members' input and expertise; facilitates open and interactive discussion of matters affecting the team

• Helps people to resolve conflict

• Identifies and removes barriers to team performance

• Identifies ways for further collaboration across teams

Builds Relationships

• Establishes rapport with others on the team and across teams

• Works effectively with others to get work done

• Treats all individuals with respect

• Handles difficult situations, minimizing conflict

Inspires and motivates others to high performance

• Brings to the group a high level of energy and enthusiasm

• Supports others when they go the extra mile

• Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members

• Takes time to understand individuals holistically, i.e. what is important to them both at work and outside of work

Develops Others

• Shares own specialist skills and knowledge with other members of the team

• Acts as a buddy to new individuals on a team

• Looks for opportunities to provide feedback to others

Focus On Results
Drives for Results

• Communicates expectations clearly

• Follows through on commitments to ensure they are successfully completed and goal are achieved

• Promotes a strong sense of urgency for reaching goals

• Builds commitment in others for their individual and team objectives

Experience (US Only) and Education

Suggested Minimum Years of PM Experience: 6-8 years

Critical Experiences:

• Recognized as full owner of a product or sizable feature of a complex product.

• Released new product or product features to the market, from collaborative conceptualization to execution to post-release management.

• Frequent product customer engagements that lead to positive commercial outcomes.

Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.