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Sr. Executive/Asst. Mgr.

3 months ago

Chennai, Tamil Nadu, India ZF Group Full time

Responsibilities

Knowledge on commercial vehicle control systems Participating in vehicle trials along with application engineering team Organising service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc... Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets) Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners. Attend Joint investigation with OEMs for critical field failures Warranty claims scrutiny in the field and thier settlement for our ASC's. Preparation of product complaint report and escalating to QAD. Collecting Customer feedback on new product performance. Conducting audits at service partners. Fitment trials of new products. Identifying the white spots for service support with the concern OEM's. Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEM's Resolve technical queries with field representatives Follow up with the leads to convert to potential customers. Handling vehicle breakdown compliances.