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Customer Success Manager WP Brothers

3 months ago


Delhi, Delhi, India Social Brothers BV Full time
Job DescriptionJij bent als Customer Success Manager bij WP Brothers het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van Developers, Marketeers en Designers los jij alle vragen op de juiste manier op.

Met jouw kennis kun jij een aantal van deze vragen direct beantwoorden, zodat je de kant zo snel mogelijk verder kan helpen. Maar gelukkig heb jij specialisten die je kan vragen om te helpen als jij er zelf niet meer uit komt. Het contact met de klant blijft hierin wel via jou lopen.

Lijkt dit een functie waar jij jezelf in ziet werken, lees dan verder

Wie zoeken wij?Zoals hierboven al genoemd, zoeken wij iemand die energie krijgt van het helpen van klanten en verder heb je:een afgeronde HBO opleiding of hoger;

minimaal twee jaar ervaring in een servicegerichte rol;

ervaring met IT is een pre;

een fulltime beschikbaarheid;

een coördinerende rol, waar enige ervaring of affiniteit in vereist is;

een gestructureerde en nette werkstijl;

een klantgerichte en klantvriendelijke houding;

vooral erg veel zin om samen met ons het beste resultaat voor onze klanten neer te zetten

Wie zijn wij?Als Customer Success Manager bij WP Brothers ga je aan de slag bij een label van Social Brothers genaamd WP Brothers. WP Brothers richt zich op de realisatie van op maat gemaakte WordPress websites. We begeleiden en adviseren organisaties in technische vraagstukken en zijn experts in de vormgeving en technische realisatie van websites. Bij WP Brothers ben je aan de slag met diverse soorten webprojecten gericht op bijvoorbeeld recruitment, e-commerce, API's en landingspagina's.

Social Brothers is opgericht in 2011 en is een Digital Agency, gespecialiseerd in het bouwen van websites, applicaties en data gedreven marketingcampagnes vanuit onze kantoren in Utrecht en Rotterdam. Met inmiddels meer dan 60 collega's, onder wie designers, developers en marketeers, werken wij dagelijks aan toffe projecten.Ben jij benieuwd hoe jouw toekomstige team er uit zal zien? Bekijk het team hier

Wat mag je van ons verwachten?Wij bieden jou:

een salaris tussen de € 2.600,- en € 3.600,- bruto per maand, gebaseerd op jouw kennis en werkervaring;

reiskostenvergoeding op basis van € 0,23 per kilometer;

de kans om te sparren tijdens 1 op 1 coachingsgesprekken;

persoonlijk ontwikkelbudget;

goede secundaire arbeidsvoorwaarden zoals een laptop van de zaak, een vrijdagmiddagborrel, mogelijkheid om naar de sportschool te gaan, een weekendje weg en nog meer evenementen;

een organisatie met 60 enthousiaste professionals die klaar is voor gave projecten;

een pensioenregeling zonder verplichte eigen bijdrage;

mogelijkheid om deels thuis te werken na de onboarding periode;

de ideale omgeving om jezelf te blijven ontwikkelen, niet alleen binnen jouw vakgebied, maar ook op het gebied van professionaliteit en communicatie en

een fijne combinatie tussen zelfstandig en in teamverband werken.

Heb jij het in je om ons te komen helpen als Customer Success Manager? Laat het snel weten met je sollicitatie

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