Manager Business Excellence SFA

2 weeks ago


sany, India Acme Services Private Limited Full time
Responsibilities andAccountabilities:
  • Take ownership of endtoend management of SFAsolutions.
  • To ImplementStandard Operating Procedures (SOPs) for SFA processes set KPImeasurements for SFA team members.
  • Ensuring comprehensive onboarding training for new joinerson the tool.
  • Providingtraining to the sales team on newly introduced features.
  • Ensuring availability of toolfeatures in vernacular languages understood by the team as pergeography/territories.
  • Review existing processes for data maintenance and hygienequery resolution and quality checks on analytics for the toolsproductivity.
  • Identifynecessary reports and analysis required & Coordinate with theapplication provider for smooth operations.
  • Continuous improvement in master data accuracy:Geo Tagging Channel Bifurcation Customer Master Hierarchymapping.
  • Providing dataat specified frequencies to the internal customers as per alignedbusiness needs.
  • Maintainregular communication with internal customers gathering feedbackfor improvement as per market insights.
  • To review and suggest to enhance existingfeatures and services aligned to new technologies and automation intrend.
  • Reviewcosteffectiveness and productivity of existingapplications.
  • Suggestfeasibility of alternative options with superior features as perlatest market trends.


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