Delivery Associate

1 week ago


Chennai, Tamil Nadu, India Larsen & Toubro Full time
Delivery Associate

LNT/DA/1034430

  • EdutechChennai Head Qrs.
  • Posted On
06 Jun 2024- Required Experience

Years
Skills:

Knowledge & Posting Location

SERVICE DELIVERY

COMMUNICATION

PROJECT COORDINATION

CUSTOMER MANAGEMENT
Minimum Qualification

BE

BSC

BBA

BCOM

BCA

ANY DEGREE

Job Description:

- **Role Overview**: The B2B Delivery Coordinator, with 5-12 years of experience, is responsible for end-to-end coordination of our hybrid (online/offline) course delivery to college partners.
-
Point of Contact: Act as the primary liaison for our college partners, addressing their specific delivery requirements and promptly resolving any concerns.
-
Internal Collaboration: Collaborate closely with in-house Subject Matter Experts and internal operations teams to ensure all necessary resources for seamless course delivery are prepared and accessible.
-
Proactive Problem Solving: Identify and proactively address potential challenges and bottlenecks in the delivery process, working to develop effective solutions.
-
Customer Focus: Continuously assess customer satisfaction and gather feedback to enhance the overall experience. Make necessary adjustments to exceed client expectations and ensure their needs are met.
-
Education Sector Expertise: A solid background in B2B coordination within the education sector is essential, along with excellent project management skills focused on delivering high-quality educational content.
-
Optimal Communication: Maintain open lines of communication at all times, ensuring that all relevant activities are communicated to customers, and they are consistently apprised of their course progress.
-
Resource Management: Oversee the allocation of resources, both online and offline, to ensure they are prepared, available, and utilized efficiently to support course delivery.
-
Continuous Improvement: Play an active role in ongoing quality improvement efforts, striving for excellence in course delivery and customer satisfaction.
-
Strategic Thinking: Develop and implement strategies to optimize delivery processes, increase efficiency, and enhance customer experiences.
-
Team Player: Work collaboratively with cross-functional teams to achieve successful course delivery and maintain strong internal and external relationships.
-
Adaptability: Be adaptable and responsive to changing requirements, demonstrating flexibility and problem-solving skills in a dynamic educational environment.
-
Customer-Centric: A deep commitment to meeting customer needs and ensuring their success is at the core of this role.
-
Call and Mail Support: Prior experience in call and mail support activities is required to address customer inquiries and provide timely support.
-
L2 Escalations: Confidence in handling L2 escalations, ensuring that complex issues are resolved effectively and efficiently.
-
Analysis and Reporting: Knowledge and prior experience in preparing client-wise detailed analysis reports, monthly review reports, and gap analysis to assess and improve course delivery.
-
Interpersonal and Communication Skills: Strong interpersonal and communication skills are a must, facilitating effective collaboration with internal teams and maintaining positive relationships with clients.

  • Chennai, Tamil Nadu, India Trinity Life Sciences Full time

    Position Summar:Are you a creative and detail-oriented individual with a passion for designing visually stunning and informative presentations? If so, we want you to join our team as a Quality & Delivery (Q&D) AssociateAs a Q&D Associate in our Design Studio Team, you will have the exciting opportunity to work on creating engaging presentations that convey...


  • Chennai, Tamil Nadu, India Bounteous Full time

    Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5000+ employees spanning North America,...


  • Chennai, Tamil Nadu, India SIX Payment Services Full time

    Associate Consultant- delivery (Service Portal Developer)Date posted 01/11/ Location Pune | India, Chennai | India Company WorldlineThisisWorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your...


  • Chennai, Tamil Nadu, India Athenahealth Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Service Delivery Quality Associate to join our Service Delivery Quality team at AHI within our Technology Enabled Services division. Your job will be to use data analysis and qualitative evaluation to...


  • Chennai, Tamil Nadu, India CBTS Full time

    Job DescriptionService Delivery Coordinator – CBTS-IJob Description:Greeting from CBTS IndiaService Delivery Coordinator (SDC) will act as the focal point for the management and performance of diverse tasks and workloads associated with CBTS's service delivery manager function. The SDC will support work efforts of the entire service delivery team through...


  • Chennai, Tamil Nadu, India CBTS Full time

    Service Delivery Coordinator – CBTS-IJob Description:Greeting from CBTS IndiaService Delivery Coordinator (SDC) will act as the focal point for the management and performance of diverse tasks and workloads associated with CBTS's service delivery manager function. The SDC will support work efforts of the entire service delivery team through fulfillment of...

  • Catalog Associate

    1 week ago


    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Language level requirements B2 level ES (Spanish) Ability to meet deadlines in a fastpaced work environment driven by complex software systems and processes. Should be selfmotivated and a good team player. Good at problem solving, data analysis and troubleshooting issues related to content quality. Good interpersonal skills to manage ongoing relationships...


  • Chennai, Tamil Nadu, India Databricks Full time

    CSQ225R44 At Databricks we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us with interesting new big data and AI use cases. You will shape the future big data and the machine learning landscape for leading Fortune 500 organizations. Professional Services Partner Manager supports...


  • Chennai, Tamil Nadu, India CBTS Full time

    Job Description Service Delivery Coordinator – CBTS-I Job Description: Greeting from CBTS India Service Delivery Coordinator (SDC) will act as the focal point for the management and performance of diverse tasks and workloads associated with CBTS's service delivery manager function. The SDC will support work efforts of the entire service...


  • Chennai, Tamil Nadu, India CBTS Full time

    Service Delivery Coordinator – CBTS-I Job Description: Greeting from CBTS India Service Delivery Coordinator (SDC) will act as the focal point for the management and performance of diverse tasks and workloads associated with CBTS's service delivery manager function. The SDC will support work efforts of the entire service delivery team through fulfillment...

  • Associate Attorney

    1 week ago


    Chennai, Tamil Nadu, India UST Full time

    Associate AttorneyWe are looking for a contracting Associate Attorney who will play a crucial role in drafting, reviewing, and negotiating various contracts and agreements with our partners and customers.Candidates should have a strong understanding of contract law, excellent written and verbal communication skills, and the ability to engage with...

  • Associate Attorney

    1 week ago


    Chennai, Tamil Nadu, India UST Full time

    Associate Attorney We are looking for a contracting Associate Attorney who will play a crucial role in drafting, reviewing, and negotiating various contracts and agreements with our partners and customers.Candidates should have a strong understanding of contract law, excellent written and verbal communication skills, and the ability to engage with...


  • Chennai, Tamil Nadu, India Bhumi Full time

    Job Description This is a remote position. The Associate/ Senior Associate will be responsible for developing corporate relationships that promote retention and loyalty. This person will work closely with Corporate to ensure they are satisfied with the services they receive and to improve upon areas of employee engagement Primary responsibilities: ...

  • Associate Director

    1 week ago


    Chennai, Tamil Nadu, India Guidehouse Full time

    Job Family:EBO General (India)Travel Required:Up to 10%Clearance Required:NoneWhat You Will Do:Plans, monitors, direct and evaluate Associates production. Ensures that schedules are met and communicates with VP, and Associates Operations if situations occur that hinder meeting deadlines.If system issues or other emergencies delay Associates, implements...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes Selfstarter, good team player. Strong attention to detail in editing content and deep dive and identify root causes of issues. Good at problem solving, data analysis and troubleshooting issues related to content editing. Good interpersonal skills to...


  • Chennai, Tamil Nadu, India NatWest Group Full time

    Join us as a Mortgage Underwriting Delivery ManagerWe'll look to you to make sure decisions on mortgage applications are made in a timely manner and within policy and that your team meet agreed service level agreementsYou'll be managing stakeholder relationships, internally and externally, making sure that delivery is in line with the operational...


  • Chennai, Tamil Nadu, India NatWest Group Full time

    Join us as a Mortgage Underwriting Delivery ManagerWe'll look to you to make sure decisions on mortgage applications are made in a timely manner and within policy and that your team meet agreed service level agreementsYou'll be managing stakeholder relationships, internally and externally, making sure that delivery is in line with the operational...

  • Associate

    1 week ago


    Chennai, Tamil Nadu, India BNP Paribas Full time

    ASSOCIATE (JOB NUMBER:ARP000459)About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.India Solutions services three...

  • Associate

    1 week ago


    Chennai, Tamil Nadu, India BNP Paribas Full time

    ASSOCIATE (JOB NUMBER:ARP000418)About BNP Paribas Group:BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost employees.The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are...


  • Chennai, Tamil Nadu, India Bhumi Full time

    This is a remoteposition. The Associate/ SeniorAssociate will be responsible for developing corporaterelationships that promote retention and loyalty. This person willwork closely with Corporate to ensure they are satisfied with theservices they receive and to improve upon areas of employeeengagementPrimaryresponsibilities: Partner/AccountManagement I End to...