Technical Support Engineering IC3

1 week ago

Bengaluru, Karnataka, India Microsoft Full time

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is Microsoft onsite only.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required:
Experience in one or more of these areas:

• Programming and debugging experience

• Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

Response and Resolution

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You participate in communities with peer delivery roles.

• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • Technical Support Advisory IC3

    1 week ago

    Bengaluru, Karnataka, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Support Advisory IC3

    1 week ago

    Bengaluru, Karnataka, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization focuses on creating a top-notch customer journey. Join CE&S to help shape a future where customers choose us not just for our outstanding products and services, but also for the exceptional and seamless customer experience we offer.Within CE&S, the...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Altair Engineering Full time

    Job Summary:Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners.The selected candidate will be part of the Enterprise...

  • Senior Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges. ...

  • Software Engineering IC3

    1 week ago

    Bengaluru, Karnataka, India Microsoft Full time

    Overview Microsoft offers one of the most competitive client-facing mobile product offerings in the mobile advertising industry. The mobile products we have built & will build with you are a vital part of the monetization strategy for major mobile apps. Our team is devoted to building intuitive and robust mobile app advertising solutions that help our...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe assist customers in creating unique and exceptional customer experiences using our programmable communication tools. With a range of support options, we offer top-notch assistance to developers and businesses. Our global technical team, proficient in development, communication technology,...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India White Force Full time

    Job Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India White Force Full time

    Job Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity company with a strong history of excellence, as we shape the future of cybersecurity and redefine the meeting point of networking and security. At Fortinet, our goal is to protect people, devices, and data everywhere. We are currently in search of a dynamic Technical Support Engineer to contribute to the growth of our expanding...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Genetec Full time

    The team: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Technical support: Use...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Genetec Full time

    The team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support:Use...

  • Technical Support Engineering

    1 week ago

    Bengaluru, Karnataka, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...

  • Technical Support Engineer

    1 month ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on

  • Technical Support Engineering

    1 week ago

    Bengaluru, Karnataka, India Microsoft Full time

    Job Title: Technical Support Engineer at Microsoft Customer Service & Support (CSS)OverviewMicrosoft's Customer Experience & Success (CE&S) team, with over 17,000 employees worldwide, is dedicated to elevating customer experience. Join CE&S to contribute to providing top-notch products and services along with a unique customer journey.The Customer Service &...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...