Guest Service Associate

1 week ago


Hyderabad, Telangana, India Novotel Hyderabad Airport Full time
Primary Responsibilities

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management
Operational Management

  • Responsible for set up of all operating equipment's and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and reset the table for the next arrival
  • In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.
  • Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
Knowledge and Experience

  • Secondary / High school education / Hotel Management Degree
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • No experience is required
Competencies

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Selfmotivated and energetic
  • Must be wellpresented and professionally groomed at all times


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