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Guest Relations Specialist

3 months ago

Hyderabad, Telangana, India Brigade Group Full time

Job Description:
Ensuring and providing flawless, upscale, professional and high class customer service experiences
Analyzing customer feedback and providing strategic direction to continuously improve overall rating
Responding to customer needs and anticipating their unstated ones.
Core Responsibilities
Guest management & guest engagement activities

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.

Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
Organize events and activities approved by the head office

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.

Report maintenance issues and malfunctioning appliances to the manager for quick repair.
What are we looking for?(Specific Skill Set)
Excellent communication skills
Strong listening skills
Superior organizational skills
Strong time management skills
Adequate capability in Excel, word and PPT