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Fraud Officer,gsc's

3 months ago

Bengaluru, Karnataka, India HSBC Full time

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Fraud Officer role.

Why join us?
Fraud Operations is an integral part of Credit Control Services.

The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses.

The team supports most of the global businesses across all regions of the group.

The Opportunity:


The role holder will have to deal with inbound & outbound calls in regards to HSBC customer's fraud related queries as front line associate.

Understanding the fraud risk, identifying the red flags, providing first call resolution and enhanced customer experience is of utmost importance for this role.

The role also includes gaining lucid knowledge on Scam related queries, dealing with cases where in other banks reporting fraudulent credit to HSBC customers.


What you'll do:

Deal with customer's queries in a 24/7 contact center based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavor to avoid any losses for the bank.

Requirements

What you will need to succeed in the role:

  • Diploma or degree in any discipline
  • Strong communication skills both verbal and written
  • Should be flexible to work any shift
  • Good interpersonal skills
  • Understanding the process & execute tasks in a timely manner
  • Identify the fraud risks & escalate accordingly

What additional skills will be good to have?

  • Quick learner
  • Any previous exposure to fraud would be an added advantage
  • Open to accept any changes in relation to prevent fraud risk as per market fraud trends

You'll achieve more at HSBC
**Issued By HSBC Electronic Data Processing (India) Private LTD